Kindly Outage History
Kindly is up right nowPingoru has recorded 54 incidents for Kindly: 21 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 19 of 744 (3%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 2 | 10 of 720 (1%) |
| October 2026 | 3 | 1 of 520 (0%) |
Incidents, newest first
Major October 20, 2026 Chatwoot issues rejecting handover requests 15m Handover to human chat
Started Oct 20, 2026, 11:36 AM UTC· resolved Oct 20, 2026, 11:51 AM UTC
- investigating Oct 20, 2026, 11:36 AM UTC
We are investigating an issue where handover requests to Chatwoot live chat are being rejected and closed. End-users may see a message that the handover was cancelled. This affects multiple customers. We recommend adding a temporary notice for end-users informing them about issues with live chat. We will post an update as soon as we have more information.
- resolved Oct 20, 2026, 11:51 AM UTC
This incident has been resolved. We applied a fix at 13:39 CEST, and handovers have worked as normal since then. Handover requests to Chatwoot this morning 20.10, may have been closed before an agent could pick them up. You may want to check for affected conversations and follow up with those end-users. If you added a temporary notice about live chat issues, you can now remove it. We are adding monitoring and improving our deployment process to prevent this from happening again. We apologise for the disruption.
Notice October 15, 2026 Some email features might not be working. 13m
Started Oct 15, 2026, 11:48 AM UTC· resolved Oct 15, 2026, 12:02 PM UTC
- investigating Oct 15, 2026, 11:48 AM UTC
We are currently investigating this issue.
Minor October 15, 2026 Potential issue affecting email services 16m Email services
Started Oct 15, 2026, 11:40 AM UTC· resolved Oct 15, 2026, 11:57 AM UTC
- investigating Oct 15, 2026, 11:40 AM UTC
We are investigating a potential issue affecting email services from the Kindly platform. We will update you as soon as we have more information.
- investigating Oct 15, 2026, 11:43 AM UTC
We are investigating a potential issue affecting email services from the Kindly platform. We will update you as soon as we have more information.
- resolved Oct 15, 2026, 11:57 AM UTC
This issue has been resolved, and email services from the Kindly platform are working as normal.
Major September 29, 2026 Issues with Spinnaker domain causing downtime for "Bubble-switch" functions –
Started Sep 29, 2026, 11:59 AM UTC· resolved Sep 29, 2026, 11:59 AM UTC
- resolved Sep 29, 2026, 11:59 AM UTC
Due to a domain issue with our "spinnaker script", customers using custom "bubble switch" functions have experienced downtime since Friday 25.09. The issue was fully resolved on September 29 at 13:26 CEST. We apologize for any inconvenience caused. Preventive measures have been put in place to ensure this issue does not occur again.
Minor September 16, 2026 Salesforce Service Disruption affecting Salesforce integrations to Kindly 9h 34m Handover to human chat
Started Sep 16, 2026, 09:28 AM UTC· resolved Sep 16, 2026, 07:02 PM UTC
- identified Sep 16, 2026, 09:28 AM UTC
Salesforce are reporting a service disruption this morning that could affect Salesforce integrations to Kindly. We are monitoring our systems and are seeing an increase errors from our Salesforce integrations. Follow the situation at Salesforce statuspage: https://status.salesforce.com/current/incidents
- resolved Sep 16, 2026, 07:02 PM UTC
Salesforce reports restored performance and the integration looks stable.
Notice August 17, 2026 Plugins, Webhooks, and Handovers are failing 23m
Started Aug 17, 2026, 12:32 PM UTC· resolved Aug 17, 2026, 12:55 PM UTC
- investigating Aug 17, 2026, 01:28 PM UTC
We are currently investigating this issue.
- resolved Aug 17, 2026, 01:31 PM UTC
This incident has been resolved.
Notice August 9, 2026 Chatbot not working Goodiebox 7h 12m
Started Aug 09, 2026, 02:56 PM UTC· resolved Aug 09, 2026, 10:08 PM UTC
- investigating Aug 09, 2026, 02:56 PM UTC
We are currently investigating this issue.
Major July 28, 2026 Genesys Handover / Livechat issue 1h
Started Jul 28, 2026, 11:30 AM UTC· resolved Jul 28, 2026, 12:30 PM UTC
- resolved Jul 29, 2026, 10:52 AM UTC
Around 13:30 CEST tere was a small bug introduced in a maintenance patch for our Genesys integration, that unfortunately affected all handovers. The bug was quickly solved after discovery around 14:30, and we have introduced regression test to avoid the issue in the future. We apologise for the inconvenience and we will do our best to make sure it doesn't happen again.
Major July 22, 2026 Performance issues for Voicebot –
Started Jul 22, 2026, 08:30 AM UTC· resolved Jul 22, 2026, 08:30 AM UTC
- resolved Jul 22, 2026, 01:03 PM UTC
Our Voicebot providers are facing performance issues causing certain calls to drop during conversations. We are doing our best to troubleshoot the situation and restore performance.
Minor June 11, 2026 Performance-issues with AI-matching causing messaging delivery issues and increased fallback rates 2h 35m Bot message delivery
Started Jun 11, 2026, 03:25 PM UTC· resolved Jun 11, 2026, 06:01 PM UTC
- identified Jun 11, 2026, 03:25 PM UTC
Our providers are having performance issues cause degraded bot-performance. We are monitoring the situation and doing our best to restore performance
- monitoring Jun 11, 2026, 03:45 PM UTC
A fix has been implemented, and we are seeing improved performance. We continue monitoring the situation.
- resolved Jun 11, 2026, 06:01 PM UTC
Performance is stable and the incident is resolved.
Minor May 20, 2026 Performance-issues with AI-matching causing increased fallback rates 11h 16m Bot message delivery
Started May 20, 2026, 09:30 AM UTC· resolved May 20, 2026, 08:47 PM UTC
- identified May 20, 2026, 09:30 AM UTC
We are working as hard as we can to restore performance
- identified May 20, 2026, 11:40 AM UTC
We are still working on restoring optimal performance
- identified May 20, 2026, 12:42 PM UTC
We are still experiencing inconsistent performance issues with AI-matching and Bot-outpus. Working as hard as we can to fix
- identified May 20, 2026, 01:08 PM UTC
We are still working on the issue causing failed message delivery and error codes in several bots. Coming back with an update as soon as possible
- monitoring May 20, 2026, 01:21 PM UTC
We have implemented a fix and seeing improved performance. We continue monitoring the behavior
- resolved May 20, 2026, 08:47 PM UTC
This incident has been resolved.
Minor May 19, 2026 LLM issues affecting AI-generated answers 6h 21m Bot message delivery
Started May 19, 2026, 12:18 PM UTC· resolved May 19, 2026, 06:39 PM UTC
- investigating May 19, 2026, 12:18 PM UTC
We are experiencing LLM-issues that could affect AI-generated answers and fallback rates
- identified May 19, 2026, 02:13 PM UTC
The behaviour seems inconsistent, while we are working on a fix
- monitoring May 19, 2026, 03:49 PM UTC
The behaviour looks more stable, but there could still be instances of partially degraded performance.
- monitoring May 19, 2026, 04:07 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 19, 2026, 04:07 PM UTC
The behaviour looks more stable, and we are monitoring the behaviour.
- resolved May 19, 2026, 06:39 PM UTC
This incident has been resolved.
Critical March 12, 2026 Platform is down 55m Analytics dashboard, Platform app
Started Mar 12, 2026, 11:09 AM UTC· resolved Mar 12, 2026, 12:05 PM UTC
- investigating Mar 12, 2026, 11:09 AM UTC
Platform is currently down, we are investigating
- investigating Mar 12, 2026, 11:13 AM UTC
We are continuing to investigate this issue.
- investigating Mar 12, 2026, 11:35 AM UTC
We are continuing investigating this issue, follow this page for updates
- monitoring Mar 12, 2026, 11:43 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 12, 2026, 12:05 PM UTC
The incident have been resolved. Platform is back up and stable. There will be an internal post-mortem incident report.
Minor March 7, 2026 Partial downtime in analytics 1d 11h Analytics dashboard
Started Mar 07, 2026, 09:00 AM UTC· resolved Mar 08, 2026, 08:10 PM UTC
- identified Mar 08, 2026, 11:55 AM UTC
The issue has been identified and we are implementing a fix
- monitoring Mar 08, 2026, 12:02 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 08, 2026, 08:10 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 10:59 AM UTC
On Sunday March 8, some analytics data in Kindly was not updating as expected. This meant dashboards and reporting could show older information than normal during that period. This issue did **not** affect chatbot availability or customer conversations, and no data was lost. Once identified, we restored the sync and updated the delayed analytics data. All systems are now operating normally.
Major February 11, 2026 Analytics in Bot Dashboard is down 2m Analytics dashboard
Started Feb 11, 2026, 10:31 AM UTC· resolved Feb 11, 2026, 10:33 AM UTC
- investigating Feb 11, 2026, 10:31 AM UTC
We are currently investigating this issue.
- resolved Feb 11, 2026, 10:33 AM UTC
Incident resolved
Critical January 27, 2026 Communication between chat clients and our servers is overloaded because of a reliability update 3h 40m Bot message delivery
Started Jan 27, 2026, 11:26 AM UTC· resolved Jan 27, 2026, 03:07 PM UTC
- identified Jan 27, 2026, 11:26 AM UTC
Because of some reliability changes we are experiencing problems between bubble and server connection, We identified the reason and we are trying to get it out as soon as possible. Due to how browser caching works, it will take some time to get it effective. Thanks for your patience.
- monitoring Jan 27, 2026, 11:36 AM UTC
A fix has been implemented and we are getting reports of working bots, we are still monitoring
- resolved Jan 27, 2026, 03:07 PM UTC
This incident has been resolved.
Notice January 26, 2026 Migration on Kindly Inbox Databases 14h 52m Kindly Chat messaging client
Started Jan 26, 2026, 08:31 PM UTC· resolved Jan 27, 2026, 11:23 AM UTC
- monitoring Jan 26, 2026, 08:31 PM UTC
We are doing a migration on our databases for the Kindly Inbox website. If you are having connection troubles like messages not appearing unless a refresh, we are suggesting logging off and logging in again. If the problems continue please notify us.
- resolved Jan 27, 2026, 11:23 AM UTC
This incident has been resolved.
Critical January 6, 2026 Analytics dashboards fails to load 17h 32m Analytics dashboard
Started Jan 06, 2026, 03:05 PM UTC· resolved Jan 07, 2026, 08:37 AM UTC
- identified Jan 06, 2026, 03:05 PM UTC
One of our providers responsible for loading our dashboards are having issues atm causing dashboards in your bot not to load. They are aware and working on a fix. No data will be lost. It is only affecting visually loading the data.
- monitoring Jan 06, 2026, 05:34 PM UTC
Partially solved by the vendor. Several tests show normal behaviour, but it can still occur that the dashboards fail to initialise.
- resolved Jan 07, 2026, 08:37 AM UTC
The issue was resolved by the vendor at 21:40 6th of January
Critical November 18, 2025 Platform & Chat widget is not accessible 3h 1m Platform app, Handover to human chat, Kindly Chat messaging client
Started Nov 18, 2025, 12:01 PM UTC· resolved Nov 18, 2025, 03:03 PM UTC
- identified Nov 18, 2025, 12:01 PM UTC
Cloudflare has issues, causing part of Kindly among many other services to be down: https://www.cloudflarestatus.com/
- identified Nov 18, 2025, 12:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 12:05 PM UTC
Bots respond if you managed to load the widget before cloudflare stopped working. From cloudflare: Investigating - Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
- monitoring Nov 18, 2025, 12:12 PM UTC
All systems seems to be back up, but Claudflare still reports error. Assuming our dependency is solved, while others still waiting. Will monitor going forward.
- identified Nov 18, 2025, 12:27 PM UTC
Down again. Same reason.
- identified Nov 18, 2025, 12:29 PM UTC
Working again. Calling it "partial outage" until Cloudflare is fully up and running.
- identified Nov 18, 2025, 12:36 PM UTC
Update from Cloudflare: We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
- resolved Nov 18, 2025, 03:03 PM UTC
From Cloudflare: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Major October 28, 2025 Bots & Platform not responding when using Telenor networks 3h 3m Bot message delivery, Platform app
Started Oct 28, 2025, 08:13 AM UTC· resolved Oct 28, 2025, 11:16 AM UTC
- identified Oct 28, 2025, 08:13 AM UTC
We have identified that when using Telenor as a network provider, our bots will not respond, nor access our platform. We are working on finding out why.
- identified Oct 28, 2025, 08:31 AM UTC
Working on workarounds while getting in contact with Telenor.
- identified Oct 28, 2025, 08:40 AM UTC
Looks to be more companies than Kindly that are affected. Still working on the workaround.
- identified Oct 28, 2025, 08:43 AM UTC
We have confirmed that Telenor is aware of the issue and have internal resources on it. We continue on our workaround in parallel.
- identified Oct 28, 2025, 09:05 AM UTC
Working on the workaround.
- identified Oct 28, 2025, 09:20 AM UTC
Working on the workaround.
- identified Oct 28, 2025, 09:43 AM UTC
Working on the workaround.
- identified Oct 28, 2025, 10:06 AM UTC
Deploying a potential fix and purging the cache.
- monitoring Oct 28, 2025, 10:20 AM UTC
All systems seems to be back up now. Monitoring to make sure.
- resolved Oct 28, 2025, 11:16 AM UTC
All systems stable.
Notice August 27, 2025 Isolated Workstation Configuration Issue –
Started Aug 27, 2025, 02:47 PM UTC· resolved Aug 27, 2025, 02:47 PM UTC
- resolved Aug 27, 2025, 02:47 PM UTC
An employee’s laptop was inadvertently connected directly to their home internet service, bypassing a router/firewall and exposing network ports to the public internet. Automated bots scanning the internet identified an exposed service running inside a Docker container and exploited a vulnerability to deploy a cryptominer within that container. The container held some chatbot configuration files only; it did not contain sensitive or personal data. Our investigation to date shows no evidence of data leakage or any other breach beyond the cryptominer. We are reinforcing endpoint and network configuration requirements to prevent recurrence.
Critical April 14, 2025 Handover to human chat are failing 31m Handover to human chat
Started Apr 14, 2025, 09:29 AM UTC· resolved Apr 14, 2025, 10:00 AM UTC
- investigating Apr 14, 2025, 09:29 AM UTC
We are currently investigating the issue.
- investigating Apr 14, 2025, 09:32 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 14, 2025, 09:51 AM UTC
Issue seemed to be solved. Currently monitoring and understanding what caused the issue.
- resolved Apr 14, 2025, 12:18 PM UTC
This incident has been resolved.
Minor March 18, 2025 Kindly Inbox (Live chat) responds slowly 3h 16m Handover to human chat
Started Mar 18, 2025, 10:45 AM UTC· resolved Mar 18, 2025, 02:02 PM UTC
- investigating Mar 18, 2025, 10:45 AM UTC
Currently investigating the issue.
- investigating Mar 18, 2025, 01:43 PM UTC
No clear reason yet, still investigating
- resolved Mar 18, 2025, 05:27 PM UTC
This incident has been resolved.
Minor January 15, 2025 Upgrading analytics database 1d 1h Analytics dashboard
Started Jan 15, 2025, 05:20 PM UTC· resolved Jan 16, 2025, 06:47 PM UTC
- identified Jan 15, 2025, 05:20 PM UTC
During a routing maintenance upgrade of the analytics and unexpected event happened that requires us to reboot the database service. While this is ongoing analytics dashboards may be unavailable for some time. During this, all chatbot operations work as normal and all analytics events are recorded in a queue and no data is lost. Only the ability to view the data will be temporarily unavailable.
- monitoring Jan 16, 2025, 12:15 AM UTC
It has been determined that there is a bug in the analytics database that affects the behavior for how Kindly calculates sessions. We have an open ticket with the database provider where they have acknowledged this bug and are working on a fix, but they don't know how long it will take. In order to restore most of the functionality of the database we have disabled a part of the sessions calculation before resuming normal analytics operations. This will affect stats in dashboards that measure sessions. We will resume ingesting analytics events to still have accurate statistics about messages, fallbacks, labels and all stats that are not derived from sessions. Once a bugfix is available, we plan use the accurate data to recreate the sessions data for the affected period and have accurate sessions statistics, but in the meantime the charts that show sessions may not reflect accurate numbers.
- resolved Jan 16, 2025, 06:47 PM UTC
After a normal business day we have looked at the numbers and they seem to be normal. We will continue to monitor the sessions numbers to correct any discrepancies that might have occurred because of the database update issue.
Notice January 13, 2025 Minor degredation in analytics pages –
Started Jan 13, 2025, 09:00 AM UTC· resolved Jan 13, 2025, 09:00 AM UTC
- resolved Jan 13, 2025, 10:03 AM UTC
Minor degredation to the analytics pages of Kindly due to partial outage in Kindly's analytics vendor.