Kindly incident

Bots & Platform not responding when using Telenor networks

Major Resolved View vendor source →

Kindly experienced a major incident on October 28, 2025 affecting Bot message delivery and Platform app, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 08:13 AM UTC
Resolved
Oct 28, 2025, 11:16 AM UTC
Duration
3h 3m
Detected by Pingoru
Oct 28, 2025, 08:13 AM UTC

Affected components

Bot message deliveryPlatform app

Update timeline

  1. identified Oct 28, 2025, 08:13 AM UTC

    We have identified that when using Telenor as a network provider, our bots will not respond, nor access our platform. We are working on finding out why.

  2. identified Oct 28, 2025, 08:31 AM UTC

    Working on workarounds while getting in contact with Telenor.

  3. identified Oct 28, 2025, 08:40 AM UTC

    Looks to be more companies than Kindly that are affected. Still working on the workaround.

  4. identified Oct 28, 2025, 08:43 AM UTC

    We have confirmed that Telenor is aware of the issue and have internal resources on it. We continue on our workaround in parallel.

  5. identified Oct 28, 2025, 09:05 AM UTC

    Working on the workaround.

  6. identified Oct 28, 2025, 09:20 AM UTC

    Working on the workaround.

  7. identified Oct 28, 2025, 09:43 AM UTC

    Working on the workaround.

  8. identified Oct 28, 2025, 10:06 AM UTC

    Deploying a potential fix and purging the cache.

  9. monitoring Oct 28, 2025, 10:20 AM UTC

    All systems seems to be back up now. Monitoring to make sure.

  10. resolved Oct 28, 2025, 11:16 AM UTC

    All systems stable.