Kindly incident

Performance-issues with AI-matching causing increased fallback rates

Minor Resolved View vendor source →

Kindly experienced a minor incident on May 20, 2026 affecting Bot message delivery, lasting 11h 16m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 09:30 AM UTC
Resolved
May 20, 2026, 08:47 PM UTC
Duration
11h 16m
Detected by Pingoru
May 20, 2026, 09:30 AM UTC

Affected components

Bot message delivery

Update timeline

  1. identified May 20, 2026, 09:30 AM UTC

    We are working as hard as we can to restore performance

  2. identified May 20, 2026, 11:40 AM UTC

    We are still working on restoring optimal performance

  3. identified May 20, 2026, 12:42 PM UTC

    We are still experiencing inconsistent performance issues with AI-matching and Bot-outpus. Working as hard as we can to fix

  4. identified May 20, 2026, 01:08 PM UTC

    We are still working on the issue causing failed message delivery and error codes in several bots. Coming back with an update as soon as possible

  5. monitoring May 20, 2026, 01:21 PM UTC

    We have implemented a fix and seeing improved performance. We continue monitoring the behavior

  6. resolved May 20, 2026, 08:47 PM UTC

    This incident has been resolved.