Kindly incident

Salesforce Service Disruption affecting Salesforce integrations to Kindly

Minor Resolved View vendor source →

Kindly experienced a minor incident on September 16, 2026 affecting Handover to human chat, lasting 9h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 09:28 AM UTC
Resolved
Sep 16, 2026, 07:02 PM UTC
Duration
9h 34m
Detected by Pingoru
Sep 16, 2026, 09:28 AM UTC

Affected components

Handover to human chat

Update timeline

  1. identified Sep 16, 2026, 09:28 AM UTC

    Salesforce are reporting a service disruption this morning that could affect Salesforce integrations to Kindly. We are monitoring our systems and are seeing an increase errors from our Salesforce integrations. Follow the situation at Salesforce statuspage: https://status.salesforce.com/current/incidents

  2. resolved Sep 16, 2026, 07:02 PM UTC

    Salesforce reports restored performance and the integration looks stable.