Kindly incident

Genesys Handover / Livechat issue

Major Resolved View vendor source →

Kindly experienced a major incident on July 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 11:30 AM UTC
Resolved
Jul 28, 2026, 11:30 AM UTC
Duration
—
Detected by Pingoru
Jul 28, 2026, 11:30 AM UTC

Update timeline

  1. resolved Jul 29, 2026, 10:52 AM UTC

    Around 13:30 CEST tere was a small bug introduced in a maintenance patch for our Genesys integration, that unfortunately affected all handovers. The bug was quickly solved after discovery around 14:30, and we have introduced regression test to avoid the issue in the future. We apologise for the inconvenience and we will do our best to make sure it doesn't happen again.