Kindly incident

Communication between chat clients and our servers is overloaded because of a reliability update

Critical Resolved View vendor source →

Kindly experienced a critical incident on January 27, 2026 affecting Bot message delivery, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 11:26 AM UTC
Resolved
Jan 27, 2026, 03:07 PM UTC
Duration
3h 40m
Detected by Pingoru
Jan 27, 2026, 11:26 AM UTC

Affected components

Bot message delivery

Update timeline

  1. identified Jan 27, 2026, 11:26 AM UTC

    Because of some reliability changes we are experiencing problems between bubble and server connection, We identified the reason and we are trying to get it out as soon as possible. Due to how browser caching works, it will take some time to get it effective. Thanks for your patience.

  2. monitoring Jan 27, 2026, 11:36 AM UTC

    A fix has been implemented and we are getting reports of working bots, we are still monitoring

  3. resolved Jan 27, 2026, 03:07 PM UTC

    This incident has been resolved.