Resolved after 1 day 11 hours, affecting Analytics dashboard, on March 7, 2026.
On Sunday March 8, some analytics data in Kindly was not updating as expected. This meant dashboards and reporting could show older information than normal during that period. This issue did **not** affect chatbot availability or customer conversations, and no data was lost. Once identified, we restored the sync and updated the delayed analytics data. All systems are now operating normally.
Affected components
Update timeline
- identified Mar 07, 2026, 09:00 AM UTC
The issue has been identified and we are implementing a fix
- monitoring Mar 08, 2026, 12:02 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 08, 2026, 08:10 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 10:59 AM UTC
On Sunday March 8, some analytics data in Kindly was not updating as expected. This meant dashboards and reporting could show older information than normal during that period. This issue did **not** affect chatbot availability or customer conversations, and no data was lost. Once identified, we restored the sync and updated the delayed analytics data. All systems are now operating normally.
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