Kindly experienced a critical incident on November 18, 2025 affecting Platform app and Handover to human chat and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:01 PM UTC
Cloudflare has issues, causing part of Kindly among many other services to be down: https://www.cloudflarestatus.com/
- identified Nov 18, 2025, 12:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 12:05 PM UTC
Bots respond if you managed to load the widget before cloudflare stopped working. From cloudflare: Investigating - Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
- monitoring Nov 18, 2025, 12:12 PM UTC
All systems seems to be back up, but Claudflare still reports error. Assuming our dependency is solved, while others still waiting. Will monitor going forward.
- identified Nov 18, 2025, 12:27 PM UTC
Down again. Same reason.
- identified Nov 18, 2025, 12:29 PM UTC
Working again. Calling it "partial outage" until Cloudflare is fully up and running.
- identified Nov 18, 2025, 12:36 PM UTC
Update from Cloudflare: We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
- resolved Nov 18, 2025, 03:03 PM UTC
From Cloudflare: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.