Kindly Outage History

Kindly is up right now

Pingoru has recorded 54 incidents for Kindly: 21 in the last 12 months and 8 in the last 90 days.

Source: status.kindly.ai

54incidents recorded
21last 12 months
8last 90 days
6 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Kindly in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026319 of 744 (3%)
June 202613 of 720 (0%)
July 202621 of 744 (0%)
August 202628 of 744 (1%)
September 2026210 of 720 (1%)
October 202631 of 582 (0%)

Incidents, newest first

Minor December 11, 2024 Analytics database unplanned maintenance 48m Statistics API, Analytics dashboard

Started Dec 11, 2024, 02:21 PM UTC· resolved Dec 11, 2024, 03:10 PM UTC

  1. identified Dec 11, 2024, 02:21 PM UTC

    While testing out some new features of the analytics systems we accidentally triggered some downtime for the analytics database. Chats are unaffected, and the platform app is working except you can't currently view analytics. APIs for analytics are also temporarily unavailable. No data is lost, all analytical data is being recorded and waiting in a queue to be written to the analytics database once it is online again.

  2. identified Dec 11, 2024, 02:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 11, 2024, 02:36 PM UTC

    The database is now back online and it is possible to make queries again. We will now start writing the queued events to the database.

  4. resolved Dec 11, 2024, 03:10 PM UTC

    Database is online, dashboards and APIs function as normal, all queued analytics events have been written to the database.

Read the full incident report →

Minor November 27, 2024 Degraded performance of AI services –

Started Nov 27, 2024, 01:00 PM UTC· resolved Nov 27, 2024, 01:00 PM UTC

  1. resolved Nov 27, 2024, 03:18 PM UTC

    We experienced degraded performance in our AI services following a faulty deployment, which led to less accurate dialogue matching and AI predictions, such as those from Kindly GPT. We relied on our fallback AI engine system during this period. The issue was identified somewhat late but was resolved shortly after discovery. We will implement measures to detect this kind of degraded performance earlier and reduce its impact.

Read the full incident report →

Minor November 14, 2024 Issue with service response times 6h 9m Bot message delivery

Started Nov 14, 2024, 11:36 AM UTC· resolved Nov 14, 2024, 05:46 PM UTC

  1. investigating Nov 14, 2024, 11:36 AM UTC

    We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation. Most users should not be affected.

  2. investigating Nov 14, 2024, 12:32 PM UTC

    Still investigating, trying different approaches to find the core issue.

  3. monitoring Nov 14, 2024, 02:48 PM UTC

    The issue might be related to high traffic, but not clear. Services have been upscaled and we will monitor the changes.

  4. resolved Nov 14, 2024, 05:46 PM UTC

    All systems seems stable.

Read the full incident report →