Kindly experienced a critical incident on January 6, 2026 affecting Analytics dashboard, lasting 17h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics dashboard
Update timeline
- identified Jan 06, 2026, 03:05 PM UTC
One of our providers responsible for loading our dashboards are having issues atm causing dashboards in your bot not to load. They are aware and working on a fix. No data will be lost. It is only affecting visually loading the data.
- monitoring Jan 06, 2026, 05:34 PM UTC
Partially solved by the vendor. Several tests show normal behaviour, but it can still occur that the dashboards fail to initialise.
- resolved Jan 07, 2026, 08:37 AM UTC
The issue was resolved by the vendor at 21:40 6th of January