Kindly incident

Performance-issues with AI-matching causing messaging delivery issues and increased fallback rates

Minor Resolved View vendor source →

Kindly experienced a minor incident on June 11, 2026 affecting Bot message delivery, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 03:25 PM UTC
Resolved
Jun 11, 2026, 06:01 PM UTC
Duration
2h 35m
Detected by Pingoru
Jun 11, 2026, 03:25 PM UTC

Affected components

Bot message delivery

Update timeline

  1. identified Jun 11, 2026, 03:25 PM UTC

    Our providers are having performance issues cause degraded bot-performance. We are monitoring the situation and doing our best to restore performance

  2. monitoring Jun 11, 2026, 03:45 PM UTC

    A fix has been implemented, and we are seeing improved performance. We continue monitoring the situation.

  3. resolved Jun 11, 2026, 06:01 PM UTC

    Performance is stable and the incident is resolved.