Kandji Outage History

There were 2 Kandji outages since April 23, 2026 totaling 14h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kandji.io

Major April 30, 2026

Support Chat Issues in US & EU

Detected by Pingoru: Apr 30, 2026, 04:02 PM UTC
Resolved: Apr 30, 2026, 08:28 PM UTC
Duration: 4h 26m

Affected: Chat

Timeline · 4 updates

investigating Apr 30, 2026, 04:02 PM UTC

We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.
identified Apr 30, 2026, 05:16 PM UTC

We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
monitoring Apr 30, 2026, 06:20 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Apr 30, 2026, 08:28 PM UTC

The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

Read the full incident report →

Minor April 23, 2026

Slower Passport logins for some users

Detected by Pingoru: Apr 23, 2026, 10:01 AM UTC
Resolved: Apr 23, 2026, 07:58 PM UTC
Duration: 9h 56m

Affected: macOS Agent

Timeline · 4 updates

investigating Apr 23, 2026, 10:01 AM UTC

We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.
identified Apr 23, 2026, 01:01 PM UTC

We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.
monitoring Apr 23, 2026, 05:06 PM UTC

We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.
resolved Apr 23, 2026, 07:58 PM UTC

This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

Read the full incident report →

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