Kandji Outage History

Kandji had 13 outages in the last 2 years totaling 164h 21m of downtime — averaging 0.5 incidents per month.

There were 13 Kandji outages since September 30, 2024 totaling 164h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kandji.io

Major April 30, 2026

Support Chat Issues in US & EU

Detected by Pingoru: Apr 30, 2026, 04:02 PM UTC
Resolved: Apr 30, 2026, 08:28 PM UTC
Duration: 4h 26m

Affected: Chat

Timeline · 4 updates

investigating Apr 30, 2026, 04:02 PM UTC

We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.
identified Apr 30, 2026, 05:16 PM UTC

We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
monitoring Apr 30, 2026, 06:20 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Apr 30, 2026, 08:28 PM UTC

The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

Read the full incident report →

Minor April 23, 2026

Slower Passport logins for some users

Detected by Pingoru: Apr 23, 2026, 10:01 AM UTC
Resolved: Apr 23, 2026, 07:58 PM UTC
Duration: 9h 56m

Affected: macOS Agent

Timeline · 4 updates

investigating Apr 23, 2026, 10:01 AM UTC

We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.
identified Apr 23, 2026, 01:01 PM UTC

We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.
monitoring Apr 23, 2026, 05:06 PM UTC

We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.
resolved Apr 23, 2026, 07:58 PM UTC

This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

Read the full incident report →

Minor December 22, 2025

Certificate Errors on Iru Tenants

Detected by Pingoru: Dec 22, 2025, 06:01 PM UTC
Resolved: Dec 22, 2025, 07:51 PM UTC
Duration: 1h 49m

Affected: Web App

Timeline · 4 updates

investigating Dec 22, 2025, 06:01 PM UTC

We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.
identified Dec 22, 2025, 06:42 PM UTC

The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.
monitoring Dec 22, 2025, 07:03 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Dec 22, 2025, 07:51 PM UTC

This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Major October 15, 2025

Intermittent Issues Accessing EU Tenants

Detected by Pingoru: Oct 15, 2025, 04:32 PM UTC
Resolved: Oct 15, 2025, 09:02 PM UTC
Duration: 4h 29m

Affected: Web App

Timeline · 4 updates

investigating Oct 15, 2025, 04:32 PM UTC

We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.
identified Oct 15, 2025, 05:19 PM UTC

The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.
monitoring Oct 15, 2025, 05:50 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Oct 15, 2025, 09:02 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Notice July 23, 2025

Endpoint Detection and Response Quarantining Microsoft Teams

Detected by Pingoru: Jul 23, 2025, 09:52 AM UTC
Resolved: Jul 24, 2025, 01:07 PM UTC
Duration: 1d 3h

Affected: EDR

Timeline · 4 updates

investigating Jul 23, 2025, 09:52 AM UTC

We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.
identified Jul 23, 2025, 10:39 AM UTC

We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.
monitoring Jul 23, 2025, 12:35 PM UTC

A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.
resolved Jul 24, 2025, 01:07 PM UTC

The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

Read the full incident report →

Major May 27, 2025

Intermittent Loading Issues on US and EU Tenants

Detected by Pingoru: May 27, 2025, 01:51 PM UTC
Resolved: May 27, 2025, 07:43 PM UTC
Duration: 5h 51m

Affected: Web App

Timeline · 4 updates

investigating May 27, 2025, 01:51 PM UTC

We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.
identified May 27, 2025, 03:11 PM UTC

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.
monitoring May 27, 2025, 04:56 PM UTC

Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved May 27, 2025, 07:43 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Major April 14, 2025

Intermittent US and EU Tenant Loading Issues

Detected by Pingoru: Apr 14, 2025, 02:36 PM UTC
Resolved: Apr 14, 2025, 08:08 PM UTC
Duration: 5h 31m

Affected: Web AppmacOS AgentMDM Services

Timeline · 4 updates

investigating Apr 14, 2025, 02:36 PM UTC

We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.
investigating Apr 14, 2025, 04:32 PM UTC

We are continuing to investigate this issue.
monitoring Apr 14, 2025, 06:24 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Apr 14, 2025, 08:08 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Minor March 10, 2025

EU Tenant Loading Issues

Detected by Pingoru: Mar 10, 2025, 10:19 AM UTC
Resolved: Mar 10, 2025, 05:25 PM UTC
Duration: 7h 6m

Affected: Web App

Timeline · 3 updates

investigating Mar 10, 2025, 10:19 AM UTC

We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.
monitoring Mar 10, 2025, 11:38 AM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Mar 10, 2025, 05:25 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Notice January 29, 2025

Restarts

Detected by Pingoru: Jan 29, 2025, 11:57 PM UTC
Resolved: Jan 30, 2025, 04:07 PM UTC
Duration: 16h 9m

Affected: macOS Agent

Timeline · 4 updates

investigating Jan 29, 2025, 11:57 PM UTC

We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.
identified Jan 30, 2025, 01:14 AM UTC

The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.
monitoring Jan 30, 2025, 04:17 AM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Jan 30, 2025, 04:07 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Minor November 14, 2024

Enrollment and Web App Slowness

Detected by Pingoru: Nov 14, 2024, 05:23 PM UTC
Resolved: Nov 14, 2024, 09:21 PM UTC
Duration: 3h 57m

Affected: Web AppmacOS AgentMDM Services

Timeline · 3 updates

investigating Nov 14, 2024, 05:23 PM UTC

We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.
monitoring Nov 14, 2024, 07:13 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
resolved Nov 14, 2024, 09:21 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Minor November 4, 2024

Access and Enrollment Issues - EU Tenants

Detected by Pingoru: Nov 04, 2024, 10:23 AM UTC
Resolved: Nov 04, 2024, 05:45 PM UTC
Duration: 7h 22m

Affected: Web App

Timeline · 3 updates

investigating Nov 04, 2024, 10:23 AM UTC

We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.
monitoring Nov 04, 2024, 02:28 PM UTC

A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.
resolved Nov 04, 2024, 05:45 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Minor October 23, 2024

Increased Load Times for Agent Processes

Detected by Pingoru: Oct 23, 2024, 09:23 PM UTC
Resolved: Oct 24, 2024, 05:12 PM UTC
Duration: 19h 49m

Affected: macOS Agent

Timeline · 3 updates

investigating Oct 23, 2024, 09:23 PM UTC

We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.
monitoring Oct 24, 2024, 12:30 AM UTC

We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.
resolved Oct 24, 2024, 05:12 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Read the full incident report →

Major September 30, 2024

Self Service and Agent Action Issues

Detected by Pingoru: Sep 30, 2024, 07:07 PM UTC
Resolved: Oct 02, 2024, 09:42 PM UTC
Duration: 2d 2h

Affected: macOS Agent

Timeline · 6 updates

investigating Sep 30, 2024, 07:07 PM UTC

We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.
identified Sep 30, 2024, 08:36 PM UTC

The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.
monitoring Oct 01, 2024, 02:46 AM UTC

A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.
monitoring Oct 01, 2024, 04:03 PM UTC

We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.
monitoring Oct 02, 2024, 01:19 AM UTC

Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.
resolved Oct 02, 2024, 09:42 PM UTC

The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

Read the full incident report →