Kandji incident

Slow Load Times in the Iru Web App

Resolved after 3 hours 14 minutes, affecting Web App, on October 21, 2026.

resolved Oct 21, 2026, 11:51 PM UTC

This incident has been resolved, and load times in the Iru Web App have returned to normal. If you continue to experience problems, please open a ticket with our support team.

Started
Oct 21, 2026, 08:37 PM UTC
Resolved
Oct 21, 2026, 11:51 PM UTC
Duration
3h 14m
Detected by Pingoru
Oct 21, 2026, 08:37 PM UTC

Affected components

Web App

Update timeline

  1. investigating Oct 21, 2026, 08:37 PM UTC

    We are currently investigating reports of slow load times in the Iru Web App for some customers. We will post an update as more information becomes available.

  2. identified Oct 21, 2026, 09:35 PM UTC

    The issue has been identified and a fix is being implemented. Some customers may continue to experience slow or intermittent load times in the Iru Web App. We will post an update as soon as additional information is available.

  3. monitoring Oct 21, 2026, 10:19 PM UTC

    A fix has been implemented and we are monitoring the results. Load times in the Iru Web App are returning to normal for affected customers. We will post an update as soon as we can confirm the issue has been fully resolved.

  4. resolved Oct 21, 2026, 11:51 PM UTC

    This incident has been resolved, and load times in the Iru Web App have returned to normal. If you continue to experience problems, please open a ticket with our support team.

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