Kandji experienced a major incident on October 15, 2025 affecting Web App, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 04:32 PM UTC
We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.
- identified Oct 15, 2025, 05:19 PM UTC
The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.
- monitoring Oct 15, 2025, 05:50 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Oct 15, 2025, 09:02 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.