Kandji experienced a major incident on April 30, 2026 affecting Chat, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 04:02 PM UTC
We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.
- identified Apr 30, 2026, 05:16 PM UTC
We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
- monitoring Apr 30, 2026, 06:20 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Apr 30, 2026, 08:28 PM UTC
The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.