Resolved after 4 hours 26 minutes, affecting Chat, on April 30, 2026.
The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.
Affected components
Update timeline
- investigating Apr 30, 2026, 04:02 PM UTC
We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.
- identified Apr 30, 2026, 05:16 PM UTC
We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
- monitoring Apr 30, 2026, 06:20 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Apr 30, 2026, 08:28 PM UTC
The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.
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