Resolved after 5 hours 51 minutes, affecting Web App, on May 27, 2025.
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Affected components
Update timeline
- investigating May 27, 2025, 01:51 PM UTC
We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.
- identified May 27, 2025, 03:11 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.
- monitoring May 27, 2025, 04:56 PM UTC
Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved May 27, 2025, 07:43 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
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