Intermittent Issues Accessing US & EU Tenants

Update timeline

1. investigating Sep 04, 2026, 02:41 PM UTC

   We are investigating a reported issue with intermittent access to US and EU tenants. This may result in the inability to log into the Iru Web App for some customers. We will post an update as more information becomes available.

2. investigating Sep 04, 2026, 03:25 PM UTC

   We are continuing to investigate an issue affecting intermittent access to US and EU tenants. Some customers may be unable to log in to the Iru Web App, and enrollment activity and API calls may also be affected. We will provide another update as more information becomes available.

3. identified Sep 04, 2026, 04:03 PM UTC

   We have identified the issue affecting intermittent access to US and EU tenants and are working to recover impacted services. Some customers may continue to experience issues logging in to the Iru Web App, enrolling devices, or making API calls while recovery efforts are underway. We will provide another update as more information becomes available.

4. monitoring Sep 04, 2026, 05:14 PM UTC

   A fix has been implemented and we are monitoring the recovery of services affecting intermittent access to US and EU tenants. Customers should now be able to log in to the Iru Web App, enroll devices, and make API calls as expected. We will continue to monitor performance and provide an update once the issue is fully resolved.

5. resolved Sep 04, 2026, 07:19 PM UTC

   This issue has been resolved. Access to US and EU tenants has been restored, and customers should be able to log in to the Iru Web App, enroll devices, and make API calls as expected. If you still continue to experience issues, please reach out to [email protected]