Kandji experienced a minor incident on April 23, 2026 affecting macOS Agent, lasting 9h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2026, 10:01 AM UTC
We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.
- identified Apr 23, 2026, 01:01 PM UTC
We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.
- monitoring Apr 23, 2026, 05:06 PM UTC
We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.
- resolved Apr 23, 2026, 07:58 PM UTC
This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.