Slower Passport logins for some users

Update timeline

1. investigating Apr 23, 2026, 10:01 AM UTC

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. identified Apr 23, 2026, 01:01 PM UTC

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. monitoring Apr 23, 2026, 05:06 PM UTC

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. resolved Apr 23, 2026, 07:58 PM UTC

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.