Kandji incident

Access and Enrollment Issues - EU Tenants

Resolved after 7 hours 22 minutes, affecting Web App, on November 4, 2024.

resolved Nov 04, 2024, 05:45 PM UTC

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Started
Nov 04, 2024, 10:23 AM UTC
Resolved
Nov 04, 2024, 05:45 PM UTC
Duration
7h 22m
Detected by Pingoru
Nov 04, 2024, 10:23 AM UTC

Affected components

Web App

Update timeline

  1. investigating Nov 04, 2024, 10:23 AM UTC

    We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

  2. monitoring Nov 04, 2024, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

  3. resolved Nov 04, 2024, 05:45 PM UTC

    This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

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