Kandji incident
Endpoint Detection and Response Quarantining Microsoft Teams
Kandji experienced a notice incident on July 23, 2025 affecting EDR, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2025, 09:52 AM UTC
We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.
- identified Jul 23, 2025, 10:39 AM UTC
We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.
- monitoring Jul 23, 2025, 12:35 PM UTC
A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.
- resolved Jul 24, 2025, 01:07 PM UTC
The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.