Kandji Outage History
Kandji is up right nowPingoru has recorded 45 incidents for Kandji: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 14 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 1 | 3 of 517 (1%) |
Incidents, newest first
Minor October 21, 2026 Slow Load Times in the Iru Web App 3h 14m Web App
Started Oct 21, 2026, 08:37 PM UTC· resolved Oct 21, 2026, 11:51 PM UTC
- investigating Oct 21, 2026, 08:37 PM UTC
We are currently investigating reports of slow load times in the Iru Web App for some customers. We will post an update as more information becomes available.
- identified Oct 21, 2026, 09:35 PM UTC
The issue has been identified and a fix is being implemented. Some customers may continue to experience slow or intermittent load times in the Iru Web App. We will post an update as soon as additional information is available.
- monitoring Oct 21, 2026, 10:19 PM UTC
A fix has been implemented and we are monitoring the results. Load times in the Iru Web App are returning to normal for affected customers. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Oct 21, 2026, 11:51 PM UTC
This incident has been resolved, and load times in the Iru Web App have returned to normal. If you continue to experience problems, please open a ticket with our support team.
Major September 4, 2026 Intermittent Issues Accessing US & EU Tenants 4h 37m Web App, macOS Agent, MDM Services
Started Sep 04, 2026, 02:41 PM UTC· resolved Sep 04, 2026, 07:19 PM UTC
- investigating Sep 04, 2026, 02:41 PM UTC
We are investigating a reported issue with intermittent access to US and EU tenants. This may result in the inability to log into the Iru Web App for some customers. We will post an update as more information becomes available.
- investigating Sep 04, 2026, 03:25 PM UTC
We are continuing to investigate an issue affecting intermittent access to US and EU tenants. Some customers may be unable to log in to the Iru Web App, and enrollment activity and API calls may also be affected. We will provide another update as more information becomes available.
- identified Sep 04, 2026, 04:03 PM UTC
We have identified the issue affecting intermittent access to US and EU tenants and are working to recover impacted services. Some customers may continue to experience issues logging in to the Iru Web App, enrolling devices, or making API calls while recovery efforts are underway. We will provide another update as more information becomes available.
- monitoring Sep 04, 2026, 05:14 PM UTC
A fix has been implemented and we are monitoring the recovery of services affecting intermittent access to US and EU tenants. Customers should now be able to log in to the Iru Web App, enroll devices, and make API calls as expected. We will continue to monitor performance and provide an update once the issue is fully resolved.
- resolved Sep 04, 2026, 07:19 PM UTC
This issue has been resolved. Access to US and EU tenants has been restored, and customers should be able to log in to the Iru Web App, enroll devices, and make API calls as expected. If you still continue to experience issues, please reach out to [email protected]
Major April 30, 2026 Support Chat Issues in US & EU 4h 26m Chat
Started Apr 30, 2026, 04:02 PM UTC· resolved Apr 30, 2026, 08:28 PM UTC
- investigating Apr 30, 2026, 04:02 PM UTC
We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.
- identified Apr 30, 2026, 05:16 PM UTC
We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
- monitoring Apr 30, 2026, 06:20 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Apr 30, 2026, 08:28 PM UTC
The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.
Minor April 23, 2026 Slower Passport logins for some users 9h 56m macOS Agent
Started Apr 23, 2026, 10:01 AM UTC· resolved Apr 23, 2026, 07:58 PM UTC
- investigating Apr 23, 2026, 10:01 AM UTC
We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.
- identified Apr 23, 2026, 01:01 PM UTC
We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.
- monitoring Apr 23, 2026, 05:06 PM UTC
We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.
- resolved Apr 23, 2026, 07:58 PM UTC
This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.
Minor December 22, 2025 Certificate Errors on Iru Tenants 1h 49m Web App
Started Dec 22, 2025, 06:01 PM UTC· resolved Dec 22, 2025, 07:51 PM UTC
- investigating Dec 22, 2025, 06:01 PM UTC
We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.
- identified Dec 22, 2025, 06:42 PM UTC
The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.
- monitoring Dec 22, 2025, 07:03 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Dec 22, 2025, 07:51 PM UTC
This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.
Major October 15, 2025 Intermittent Issues Accessing EU Tenants 4h 29m Web App
Started Oct 15, 2025, 04:32 PM UTC· resolved Oct 15, 2025, 09:02 PM UTC
- investigating Oct 15, 2025, 04:32 PM UTC
We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.
- identified Oct 15, 2025, 05:19 PM UTC
The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.
- monitoring Oct 15, 2025, 05:50 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Oct 15, 2025, 09:02 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Notice July 23, 2025 Endpoint Detection and Response Quarantining Microsoft Teams 1d 3h EDR
Started Jul 23, 2025, 09:52 AM UTC· resolved Jul 24, 2025, 01:07 PM UTC
- investigating Jul 23, 2025, 09:52 AM UTC
We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.
- identified Jul 23, 2025, 10:39 AM UTC
We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.
- monitoring Jul 23, 2025, 12:35 PM UTC
A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.
- resolved Jul 24, 2025, 01:07 PM UTC
The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.
Major May 27, 2025 Intermittent Loading Issues on US and EU Tenants 5h 51m Web App
Started May 27, 2025, 01:51 PM UTC· resolved May 27, 2025, 07:43 PM UTC
- investigating May 27, 2025, 01:51 PM UTC
We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.
- identified May 27, 2025, 03:11 PM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.
- monitoring May 27, 2025, 04:56 PM UTC
Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved May 27, 2025, 07:43 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Major April 14, 2025 Intermittent US and EU Tenant Loading Issues 5h 31m Web App, macOS Agent, MDM Services
Started Apr 14, 2025, 02:36 PM UTC· resolved Apr 14, 2025, 08:08 PM UTC
- investigating Apr 14, 2025, 02:36 PM UTC
We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.
- investigating Apr 14, 2025, 04:32 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 14, 2025, 06:24 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Apr 14, 2025, 08:08 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Minor March 10, 2025 EU Tenant Loading Issues 7h 6m Web App
Started Mar 10, 2025, 10:19 AM UTC· resolved Mar 10, 2025, 05:25 PM UTC
- investigating Mar 10, 2025, 10:19 AM UTC
We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.
- monitoring Mar 10, 2025, 11:38 AM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Mar 10, 2025, 05:25 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Notice January 29, 2025 Restarts 16h 9m macOS Agent
Started Jan 29, 2025, 11:57 PM UTC· resolved Jan 30, 2025, 04:07 PM UTC
- investigating Jan 29, 2025, 11:57 PM UTC
We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.
- identified Jan 30, 2025, 01:14 AM UTC
The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.
- monitoring Jan 30, 2025, 04:17 AM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Jan 30, 2025, 04:07 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Minor November 14, 2024 Enrollment and Web App Slowness 3h 57m Web App, macOS Agent, MDM Services
Started Nov 14, 2024, 05:23 PM UTC· resolved Nov 14, 2024, 09:21 PM UTC
- investigating Nov 14, 2024, 05:23 PM UTC
We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.
- monitoring Nov 14, 2024, 07:13 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
- resolved Nov 14, 2024, 09:21 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Minor November 4, 2024 Access and Enrollment Issues - EU Tenants 7h 22m Web App
Started Nov 04, 2024, 10:23 AM UTC· resolved Nov 04, 2024, 05:45 PM UTC
- investigating Nov 04, 2024, 10:23 AM UTC
We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.
- monitoring Nov 04, 2024, 02:28 PM UTC
A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.
- resolved Nov 04, 2024, 05:45 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.
Minor October 23, 2024 Increased Load Times for Agent Processes 19h 49m macOS Agent
Started Oct 23, 2024, 09:23 PM UTC· resolved Oct 24, 2024, 05:12 PM UTC
- investigating Oct 23, 2024, 09:23 PM UTC
We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.
- monitoring Oct 24, 2024, 12:30 AM UTC
We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.
- resolved Oct 24, 2024, 05:12 PM UTC
This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.