Jive Software Outage History

Jive Software is up right now

Jive Software had 42 outages in the last 2 years totaling 1114h 5m of downtime — averaging 1.7 incidents per month.

There were 42 Jive Software outages since September 13, 2024 totaling 1114h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jivesoftware.com

Major July 23, 2026

Sococo Embedded Media Service Disruption

Detected by Pingoru
Jul 23, 2026, 01:39 PM UTC
Resolved
Jul 23, 2026, 11:55 PM UTC
Duration
10h 16m
Affected: Sococo
Timeline · 2 updates
  1. identified Jul 23, 2026, 01:39 PM UTC

    We have identified an issue affecting Sococo’s embedded media features. Users may be unable to start microphone, camera, or screen-sharing sessions in Sococo. Our Development team is working on the required service restoration. We will provide another update once recovery has been verified.

  2. resolved Jul 23, 2026, 11:55 PM UTC

    The issue affecting SOCOCO has been fixed. The updated version was deployed to production, and the resolution was successfully validated. Please contact Support if you continue to experience any problems.

Read the full incident report →

Critical June 28, 2026

FogBugz access and API errors

Detected by Pingoru
Jun 28, 2026, 05:54 PM UTC
Resolved
Jun 29, 2026, 12:29 AM UTC
Duration
6h 34m
Affected: APIWebsite
Timeline · 3 updates
  1. investigating Jun 28, 2026, 05:54 PM UTC

    Investigating — Some FogBugz customers are currently experiencing access issues and intermittent errors when using the application. This may prevent normal work in FogBugz. We are actively investigating and will share another update as soon as possible.

  2. monitoring Jun 28, 2026, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 12:29 AM UTC

    The issue affecting access to FogBugz and causing intermittent API errors has now been resolved. We appreciate your patience while we worked to resolve this issue.

Read the full incident report →

Major May 7, 2026

Jive - System Error Viewing All User Profiles

Detected by Pingoru
May 07, 2026, 05:29 PM UTC
Resolved
May 11, 2026, 09:06 PM UTC
Duration
4d 3h
Affected: Jive Cloud US RegionJive Cloud EU RegionJive Hosted EU Region
Timeline · 8 updates
  1. investigating May 07, 2026, 05:29 PM UTC

    We are currently investigating an issue where User Profiles throw system errors and cannot be viewed.

  2. identified May 08, 2026, 02:39 AM UTC

    Our teams have identified the issue and a fix is in the process of being implemented.

  3. identified May 08, 2026, 03:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 08, 2026, 04:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 10, 2026, 12:44 AM UTC

    The issue has been fixed and services are operating normally again at this time. We are continuing to closely monitor the situation to ensure ongoing stability and will provide further updates if necessary.

  6. monitoring May 10, 2026, 09:45 AM UTC

    We are continuing to monitor.

  7. monitoring May 10, 2026, 08:24 PM UTC

    We are continuing to monitor the situation.

  8. resolved May 11, 2026, 09:06 PM UTC

    The incident has been resolved

Read the full incident report →

Minor March 11, 2026

Jive Cloud activity feed and new post indicators not updating in US region

Detected by Pingoru
Mar 11, 2026, 08:58 PM UTC
Resolved
Mar 13, 2026, 12:19 AM UTC
Duration
1d 3h
Affected: Jive Cloud US Region
Timeline · 3 updates
  1. investigating Mar 11, 2026, 08:58 PM UTC

    We are currently aware of an issue affecting Jive Cloud where the activity feed and new post indicators may not update correctly. The issue is currently under investigation.

  2. monitoring Mar 12, 2026, 12:05 AM UTC

    We have resolved the issue affecting Jive Cloud where the activity feed and new post indicators was not updating correctly. We will continue to monitor the situation.

  3. resolved Mar 13, 2026, 12:19 AM UTC

    We have confirmed that the activity feed and new post indicators are now loading correctly and this issue has been resolved.

Read the full incident report →

Minor March 11, 2026

Jive Cloud videos stuck in encoding or error state

Detected by Pingoru
Mar 11, 2026, 06:16 PM UTC
Resolved
Mar 12, 2026, 03:13 AM UTC
Duration
8h 56m
Affected: Video USVideo EU
Timeline · 3 updates
  1. investigating Mar 11, 2026, 06:16 PM UTC

    We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.

  2. monitoring Mar 11, 2026, 07:52 PM UTC

    A fix has been deployed, and we are currently monitoring the results.

  3. resolved Mar 12, 2026, 03:13 AM UTC

    The issue with videos stuck in encoding or error state has been resolved.

Read the full incident report →

Major March 8, 2026

[Streetsmart] Experiencing issues related to shifts, jobs and device connectivity

Detected by Pingoru
Mar 08, 2026, 04:34 PM UTC
Resolved
Mar 10, 2026, 10:06 PM UTC
Duration
2d 5h
Affected: StreetSmart
Timeline · 6 updates
  1. investigating Mar 08, 2026, 04:34 PM UTC

    We are currently experiencing issues related to shifts, jobs and device connectivity and currently investigating the behavior.

  2. monitoring Mar 08, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results. In case you face further issues, please contact the Streetsmart Support Team.

  3. monitoring Mar 09, 2026, 03:51 AM UTC

    The issues haven't been reported now. We are continuing to monitor this.

  4. monitoring Mar 10, 2026, 04:17 AM UTC

    No further issues have been reported at this time, and we continue to monitor this.

  5. monitoring Mar 10, 2026, 12:17 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 10, 2026, 10:06 PM UTC

    The issues with shifts, jobs and device connectivity have been resolved.

Read the full incident report →

Major February 17, 2026

Streetsmart login issues

Detected by Pingoru
Feb 17, 2026, 08:11 PM UTC
Resolved
Feb 18, 2026, 10:30 PM UTC
Duration
1d 2h
Affected: StreetSmart
Timeline · 4 updates
  1. investigating Feb 17, 2026, 08:11 PM UTC

    We have received a number of reports about people being unable to log in to Streetsmart. We are currently investigating the issue and assessing the blast radius. Users facing the issue should create a support ticket.

  2. identified Feb 17, 2026, 11:37 PM UTC

    We have identified the issue causing login and sync issues with the StreetSmart app. Our Infrastructure team has implemented a fix for the login issues, and we are working on a fix for the sync issues.

  3. monitoring Feb 18, 2026, 11:35 AM UTC

    The issue causing login and sync issues for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.

  4. resolved Feb 18, 2026, 10:30 PM UTC

    We have now resolved the login issues for Streetsmart.

Read the full incident report →

Minor January 26, 2026

Streetsmart locations not refreshing

Detected by Pingoru
Jan 26, 2026, 09:50 AM UTC
Resolved
Jan 29, 2026, 03:28 AM UTC
Duration
2d 17h
Affected: StreetSmart
Timeline · 5 updates
  1. investigating Jan 26, 2026, 09:50 AM UTC

    We are investigating an issue were some of our users are not able to refresh locations. We are working on this with High priority

  2. identified Jan 27, 2026, 01:40 AM UTC

    We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.

  3. identified Jan 27, 2026, 01:41 AM UTC

    We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.

  4. monitoring Jan 28, 2026, 11:47 PM UTC

    The issue impacting location refreshes for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.

  5. resolved Jan 29, 2026, 03:28 AM UTC

    The issue affecting location refreshes for StreetSmart has been resolved. Please contact Support if you experience any further issues.

Read the full incident report →

Minor January 24, 2026

Intermittent Service Disruptions (Placeable)

Detected by Pingoru
Jan 24, 2026, 03:22 AM UTC
Resolved
Jan 25, 2026, 02:58 PM UTC
Duration
1d 11h
Affected: Placeable
Timeline · 3 updates
  1. investigating Jan 24, 2026, 03:22 AM UTC

    Intermittent Service Disruptions - Under certain conditions, the Placeable service is not completing graceful restarts as expected. - During these periods, system load increases, which may impact availability. Current actions: - Implementing fixes to ensure restart procedures complete without blocking - Reviewing recent changes that may have contributed to this behavior We are actively investigating the issue and will post further updates as progress is made.

  2. monitoring Jan 24, 2026, 08:18 AM UTC

    A fix has been implemented and we are monitoring the service.

  3. resolved Jan 25, 2026, 02:58 PM UTC

    The incident has been resolved and all services are operating normally.

Read the full incident report →

Minor January 15, 2026

Web login and potentially other services returning 504 errors

Detected by Pingoru
Jan 15, 2026, 04:09 PM UTC
Resolved
Jan 17, 2026, 02:04 PM UTC
Duration
1d 21h
Affected: StreetSmart
Timeline · 3 updates
  1. investigating Jan 15, 2026, 04:09 PM UTC

    We are currently investigating reports of intermittent 504 errors when attempting to login via web (may be impacting other services too)

  2. monitoring Jan 15, 2026, 04:30 PM UTC

    A fix has been implemented and we are monitoring

  3. resolved Jan 17, 2026, 02:04 PM UTC

    The incident has been resolved and all services are operating normally.

Read the full incident report →

Major December 29, 2025

Email Delivery Issues

Detected by Pingoru
Dec 29, 2025, 02:32 PM UTC
Resolved
Dec 30, 2025, 12:25 AM UTC
Duration
9h 53m
Affected: StreetSmart
Timeline · 3 updates
  1. investigating Dec 29, 2025, 02:32 PM UTC

    We are investigating an issue affecting email delivery for forms and reports. Some emails may be delayed or not delivered as expected. We will provide updates as more information becomes available.

  2. monitoring Dec 29, 2025, 04:02 PM UTC

    We have identified and resolved an issue affecting the delivery of scheduled and manual email reports in StreetSmart. The system is now fully operational and emails are being delivered as expected. If you continue to experience issues, please contact support.

  3. resolved Dec 30, 2025, 12:25 AM UTC

    The issue affecting email delivery for forms and reports has been resolved. Emails are now being delivered as expected.

Read the full incident report →

Major December 29, 2025

Login Issues on the Web Portal

Detected by Pingoru
Dec 29, 2025, 02:49 AM UTC
Resolved
Dec 29, 2025, 04:30 AM UTC
Duration
1h 40m
Affected: StreetSmart
Timeline · 2 updates
  1. investigating Dec 29, 2025, 02:49 AM UTC

    We are currently investigating an issue affecting login access to the Web Portal (https://web.streetsmartmobile.com/). Some users may encounter errors or be unable to authenticate successfully. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

  2. resolved Dec 29, 2025, 04:30 AM UTC

    This incident has been resolved now.

Read the full incident report →

Minor December 5, 2025

FogBugz On-Demand users may be unable to save wiki edits

Detected by Pingoru
Dec 05, 2025, 12:56 AM UTC
Resolved
Dec 05, 2025, 09:34 AM UTC
Duration
8h 37m
Affected: Website
Timeline · 4 updates
  1. investigating Dec 05, 2025, 12:56 AM UTC

    We are currently investigating this issue.

  2. identified Dec 05, 2025, 03:51 AM UTC

    We have identified the issue impacting FogBugz On-Demand users, who may be unable to save wiki edits. We are working on implementing a solution.

  3. monitoring Dec 05, 2025, 07:13 AM UTC

    A solution for the issue has been deployed to production. All functionality is back to normal. We are monitoring to confirm the issue is resolved completely.

  4. resolved Dec 05, 2025, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare Incident Impacting DNN

Detected by Pingoru
Nov 18, 2025, 01:32 PM UTC
Resolved
Nov 18, 2025, 10:59 PM UTC
Duration
9h 27m
Affected: DNN Software
Timeline · 3 updates
  1. investigating Nov 18, 2025, 01:32 PM UTC

    We are currently experiencing an ongoing Cloudflare incident that is impacting https://store.dnnsoftware.com/. You can follow the upstream incident here: https://www.cloudflarestatus.com/ We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.

  2. monitoring Nov 18, 2025, 03:29 PM UTC

    Cloudflare has resolved the issue and we are now monitoring the issue

  3. resolved Nov 18, 2025, 10:59 PM UTC

    The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/

Read the full incident report →

Notice November 14, 2025

https://dnnsoftware.com/ is down

Detected by Pingoru
Nov 14, 2025, 01:16 AM UTC
Resolved
Nov 14, 2025, 01:55 AM UTC
Duration
39m
Affected: DNN Software
Timeline · 2 updates
  1. investigating Nov 14, 2025, 01:16 AM UTC

    Our team is currently investigating an issue where https://dnnsoftware.com/ is down, We will provide further updates as they become available.

  2. resolved Nov 14, 2025, 01:55 AM UTC

    The incident is now resolved.

Read the full incident report →

Major October 29, 2025

Placeable Bing-related outage

Detected by Pingoru
Oct 29, 2025, 08:44 PM UTC
Resolved
Oct 30, 2025, 01:48 PM UTC
Duration
17h 3m
Affected: Placeable
Timeline · 2 updates
  1. identified Oct 29, 2025, 08:44 PM UTC

    Some of the Placeable features that rely on the Bing API are currently down due to the ongoing Bing outage https://azure.status.microsoft/en-us/status. We are investigating the issue further.

  2. resolved Oct 30, 2025, 01:48 PM UTC

    The incident impacting Placeable features that rely on the Bing API has been resolved. The application is now fully operational again.

Read the full incident report →

Minor October 24, 2025

Service Disruption (503)

Detected by Pingoru
Oct 24, 2025, 05:37 PM UTC
Resolved
Oct 25, 2025, 06:33 AM UTC
Duration
12h 56m
Affected: Kiln
Timeline · 4 updates
  1. investigating Oct 24, 2025, 05:37 PM UTC

    Our site is experiencing occasional interruptions, and some users may encounter 503 errors or login issues. We’re investigating the situation and working to stabilize the site.

  2. monitoring Oct 24, 2025, 09:45 PM UTC

    We have resolved the initial issues with Kiln sites loading, and while we are continuing to monitor high CPU and Java heap utilization, the system is currently stable.

  3. monitoring Oct 25, 2025, 06:33 AM UTC

    This Incident has been resolved

  4. resolved Oct 25, 2025, 06:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

AWS Degraded – Multiple Services in US-East-1 Region

Detected by Pingoru
Oct 20, 2025, 11:11 AM UTC
Resolved
Oct 20, 2025, 11:16 PM UTC
Duration
12h 4m
Affected: AcornAPPS22EnterpriseOnDemandAPIJive Cloud US RegionEPMLEnterpriseCases/Case HistoryAnswerHubJive Hosted US RegionDNN Software4GovDatabaseKhoros Test componentElasticSearchFirm58EmailSearch USKilnCloud Analytics USPluginsInbox/News USUser ManagementRewards USWebsiteIntegrations USVideo USScaleArcMobile Push USStreetSmartDoc-Converter USTradebeam iSupplyKnovaSococoThrive CommunityPlaceableMyPersonasEloquensGRID
Timeline · 2 updates
  1. identified Oct 20, 2025, 11:11 AM UTC

    AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

  2. resolved Oct 20, 2025, 11:16 PM UTC

    AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

Read the full incident report →

Critical October 8, 2025

[Fogbugz] Sites are failing to load due to JSON API errors or internal error 500

Detected by Pingoru
Oct 08, 2025, 11:00 AM UTC
Resolved
Oct 08, 2025, 03:16 PM UTC
Duration
4h 15m
Affected: APICases/Case HistoryKilnUser Management
Timeline · 3 updates
  1. investigating Oct 08, 2025, 11:00 AM UTC

    We have been made aware of an issue with Fogbugz sites failing to load due to JSON API errors or internal error 500 and we are investigating.

  2. monitoring Oct 08, 2025, 01:37 PM UTC

    A fix has been implemented, and we are now monitoring the results.

  3. resolved Oct 08, 2025, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 29, 2025

Jive Cloud

Detected by Pingoru
Sep 29, 2025, 04:52 PM UTC
Resolved
Sep 30, 2025, 11:26 PM UTC
Duration
1d 6h
Affected: Jive Cloud US RegionJive Cloud EU Region
Timeline · 3 updates
  1. investigating Sep 29, 2025, 04:52 PM UTC

    Our team is investigating an issue where the Jive Cloud sites are returning CloudFront 502 Errors.

  2. monitoring Sep 29, 2025, 07:47 PM UTC

    We have implemented the fix and believe that the incident is resolved. We are currently monitoring the situation.

  3. resolved Sep 30, 2025, 11:26 PM UTC

    We have closely monitored this situation since implementing the fix, and we have observed no further instances of this issue. We are considering the incident resolved.

Read the full incident report →

Major September 14, 2025

Jive Cloud EU Cluster Outage

Detected by Pingoru
Sep 14, 2025, 10:13 PM UTC
Resolved
Sep 15, 2025, 01:43 AM UTC
Duration
3h 30m
Affected: Jive Cloud EU RegionSearch EUCloud Analytics EUInbox/News EURewards EUIntegrations EUVideo EUMobile Push EUDoc-Converter EU
Timeline · 3 updates
  1. identified Sep 14, 2025, 10:13 PM UTC

    We have identified an outage affecting the Jive Cloud EU cluster following a recent SSL certificate update. Our DevOps team is actively investigating the issue and working with priority to restore normal operations as quickly and safely as possible. We understand the impact this may have on our customers and sincerely apologize for the inconvenience. Further updates will be shared as soon as additional progress is made.

  2. monitoring Sep 14, 2025, 11:02 PM UTC

    We are pleased to report that the root cause of the outage has been identified and a corrective fix is currently being deployed. Early validations have demonstrated positive results, indicating that the solution is effective. The fix is now being rolled out across the entire EU cluster. This process is expected to take approximately 120 minutes to complete, after which full service restoration is anticipated. Our teams will continue to actively monitor the deployment to ensure stability and reliability throughout the cluster. We remain committed to keeping our customers informed and will provide a final update once the resolution has been fully confirmed.

  3. resolved Sep 15, 2025, 01:43 AM UTC

    This incident has been resolved.

Read the full incident report →