Jive Software incident

Jive Cloud

Critical Resolved View vendor source →

Jive Software experienced a critical incident on September 29, 2025 affecting Jive Cloud US Region and Jive Cloud EU Region, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 04:52 PM UTC
Resolved
Sep 30, 2025, 11:26 PM UTC
Duration
1d 6h
Detected by Pingoru
Sep 29, 2025, 04:52 PM UTC

Affected components

Jive Cloud US RegionJive Cloud EU Region

Update timeline

  1. investigating Sep 29, 2025, 04:52 PM UTC

    Our team is investigating an issue where the Jive Cloud sites are returning CloudFront 502 Errors.

  2. monitoring Sep 29, 2025, 07:47 PM UTC

    We have implemented the fix and believe that the incident is resolved. We are currently monitoring the situation.

  3. resolved Sep 30, 2025, 11:26 PM UTC

    We have closely monitored this situation since implementing the fix, and we have observed no further instances of this issue. We are considering the incident resolved.