itslearning Outage History

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There were 5 itslearning outages since February 23, 2026 totaling 32h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.itslearning.com

Notice April 22, 2026

Not able to open certain files, shared from Google and OneDrive.

Detected by Pingoru
Apr 22, 2026, 11:58 AM UTC
Resolved
Apr 22, 2026, 02:59 PM UTC
Duration
3h 1m
Affected: itslearning
Timeline · 4 updates
  1. investigating Apr 22, 2026, 11:58 AM UTC

    Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

  2. identified Apr 22, 2026, 01:02 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Apr 22, 2026, 02:36 PM UTC

    A fix has been implemented.

  4. resolved Apr 22, 2026, 02:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice April 8, 2026

Some users are not able to open surveys.

Detected by Pingoru
Apr 08, 2026, 01:34 PM UTC
Resolved
Apr 09, 2026, 10:24 AM UTC
Duration
20h 49m
Affected: itslearning
Timeline · 4 updates
  1. investigating Apr 08, 2026, 01:34 PM UTC

    Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

  2. identified Apr 08, 2026, 02:22 PM UTC

    We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

  3. monitoring Apr 09, 2026, 10:21 AM UTC

    A fix has been released.

  4. resolved Apr 09, 2026, 10:24 AM UTC

    The issue has been resolved.

Read the full incident report →

Notice March 27, 2026

Error when opening files.

Detected by Pingoru
Mar 27, 2026, 11:00 AM UTC
Resolved
Mar 27, 2026, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 30, 2026, 11:50 AM UTC

    During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

Read the full incident report →

Notice February 25, 2026

Some teachers not able to create or edit announcements.

Detected by Pingoru
Feb 25, 2026, 12:46 PM UTC
Resolved
Feb 25, 2026, 08:01 PM UTC
Duration
7h 15m
Affected: itslearning
Timeline · 8 updates
  1. investigating Feb 25, 2026, 12:46 PM UTC

    We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

  2. identified Feb 25, 2026, 01:55 PM UTC

    The issue has been identified and we are preparing a fix.

  3. identified Feb 25, 2026, 02:48 PM UTC

    We are preparing a fix for the issue.

  4. identified Feb 25, 2026, 04:15 PM UTC

    We are preparing a fix for the issue.

  5. identified Feb 25, 2026, 05:16 PM UTC

    We are preparing a fix for the issue.

  6. identified Feb 25, 2026, 06:06 PM UTC

    We are preparing a fix for the issue.

  7. identified Feb 25, 2026, 07:24 PM UTC

    We are preparing a fix for the issue.

  8. resolved Feb 25, 2026, 08:01 PM UTC

    A fix was released and the issue has been resolved.

Read the full incident report →

Notice February 23, 2026

Issue with opening documents in Office for the web.

Detected by Pingoru
Feb 23, 2026, 03:19 PM UTC
Resolved
Feb 23, 2026, 05:00 PM UTC
Duration
1h 40m
Affected: itslearning
Timeline · 5 updates
  1. investigating Feb 23, 2026, 03:19 PM UTC

    We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

  2. investigating Feb 23, 2026, 03:58 PM UTC

    We are continuing to investigate the issue.

  3. identified Feb 23, 2026, 04:26 PM UTC

    We have identified the issue and are working on a fix.

  4. monitoring Feb 23, 2026, 04:52 PM UTC

    We have implemented a fix.

  5. resolved Feb 23, 2026, 05:00 PM UTC

    The issue has been resolved. We apologize for any inconvenience.

Read the full incident report →

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