itslearning experienced a notice incident on July 15, 2026 affecting itslearning, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 12:21 PM UTC
We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.
- investigating Jul 15, 2026, 01:18 PM UTC
We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.
- resolved Jul 15, 2026, 02:37 PM UTC
This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service.