itslearning experienced a major incident on January 7, 2026 affecting itslearning, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
itslearning
Update timeline
- investigating Jan 07, 2026, 11:22 AM UTC
We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.
- identified Jan 07, 2026, 11:41 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 07, 2026, 12:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 07, 2026, 12:21 PM UTC
Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.
- monitoring Jan 07, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 12:41 PM UTC
This incident has been resolved.