itslearning had 37 outages in the last 2 years totaling 87h 41m of downtime — averaging 1.5 incidents per month.
There were 37 itslearning outages since June 20, 2024 totaling 87h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users may have experienced a few minutes of slowness or unavailability this morning around 08:40 CET. We apologize for any inconvenience this issue may have caused.
Some users may have experienced issues with latency and or unavailability this morning between 08:55 and 09:26 CET. The issue was resolved at 09:26 CET. We apologize for any inconvenience this issue may have caused.
Some users may be experiencing slowness or degraded performance in parts of itslearning. We are aware of the issue and are investigating.
We are aware that some users may not be able to login. We are investigating the issue.
We have implemented a fix and are monitoring the results.
The issue has been resolved. We apologize for any inconvenience this incident may have caused.
We are aware that some background tasks are taking a long time. This can affect tasks such as restoring a user from the recycle bin, and copying a course. We are investigating the issue.
Some users may still experience that certain background tasks are slower than normal. This includes restoring users from a trash can, and copying courses.
The issue has been resolved. We apologize for any inconvenience this issue may have caused.
We are aware that certain embedded content is not loading. We are investigating the issue.
We are continuing to investigate this issue.
The issue has been resolved. We apologize for any inconvenience this issue may have caused.
Some users are experiencing a timeout when creating a course. We are investigating the issue.
We are aware that some users may experience a timeout in other areas of itslearning. We are investigating the issue.
We are continuing to investigate the issue.
Users should no longer be experiencing a timeout. We apologize for the inconvenience.
We are aware that some users are experiencing a timeout in itslearning. We are investigating the issue.
Users should no longer be experiencing a timeout. We apologize for the inconvenience.
We are aware of an issue where users can not open PDF files attached in the assignment description field. We are investigating the issue.
We are continuing to investigate this issue.
We have identified an issue and we are aiming to resolve the issue as soon as possible.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Our Engineering team has now deployed a fix which will solve the impact to customers. We see improvement after implementing the fix and will continue to monitor for stability. We apologize for the inconvenience this may have caused.
This incident has been resolved. We apologize for any inconvenience related to this issue.
Between “2024-08-05 06:51:00 UTC” and “2024-08-05 08:00:00 UTC” some customer pools experienced degraded performance and actions were taken to scale up to handle the increased usage. During the scale up affected customers would reach a holding page announcing that their site was temporarily unavailable due to maintenance. We apologize for the inconvenience and thank you for your understanding and patience.
We are aware of an issue that prevents the Logins report from opening. We are investigating the issue.
We are working on a fix for the issue.
A fix has been applied to make the report available. For the moment we have deactivated the field "licensed users". This field with be re-enabled when the underlying issue is fully resolved. Update July 9: The licensed users field has been re-enabled.
We are aware that some customers are not able to open/play SCORM packages via the SCORM player. We are investigating the issue.
The issue is still under investigation.
We have identified the cause of the issue, and are working on a solution.
We are working on a fix for the issue.
A fix has been implemented and we are monitoring the results.
The issue is resolved. We apologize for any inconvenience this issue may have caused.
We are aware of an issue where some users are seeing duplicated files, or files not showing, in course content blocks. We are investigating the issue.
We are continuing to investigate the issue. We are aiming to resolve the issue as soon as possible.
We have identified an issue and applied a fix. We are looking into the results of the fix.
A fix has been implemented and we are monitoring the results.
The issue is resolved. We apologize for any inconvenience related to this issue.