itslearning incident

Not able to open certain files, shared from Google and OneDrive.

Notice Resolved View vendor source →

itslearning experienced a notice incident on April 22, 2026 affecting itslearning, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 11:58 AM UTC
Resolved
Apr 22, 2026, 02:59 PM UTC
Duration
3h 1m
Detected by Pingoru
Apr 22, 2026, 11:58 AM UTC

Affected components

itslearning

Update timeline

  1. investigating Apr 22, 2026, 11:58 AM UTC

    Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

  2. identified Apr 22, 2026, 01:02 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Apr 22, 2026, 02:36 PM UTC

    A fix has been implemented.

  4. resolved Apr 22, 2026, 02:59 PM UTC

    The issue has been resolved.