itslearning Outage History

itslearning had 38 outages in the last 2 years totaling 290h 59m of downtime — averaging 1.6 incidents per month.

There were 38 itslearning outages since August 28, 2024 totaling 290h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.itslearning.com

Major August 25, 2026

Itslearning unavailable for some Danish customers

Detected by Pingoru: Aug 25, 2026, 06:25 AM UTC
Resolved: Aug 25, 2026, 07:12 AM UTC
Duration: 46m

Affected: itslearning

Timeline · 3 updates

investigating Aug 25, 2026, 06:45 AM UTC

We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.
identified Aug 25, 2026, 06:46 AM UTC

The issue has been identified and a fix is being implemented.
resolved Aug 25, 2026, 07:12 AM UTC

The issue has now been resolved, and the service is operating normally again. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

Read the full incident report →

Notice August 17, 2026

Delayed background processing for German customers.

Detected by Pingoru: Aug 17, 2026, 08:50 AM UTC
Resolved: Aug 18, 2026, 09:01 AM UTC
Duration: 1d

Affected: itslearning

Timeline · 4 updates

investigating Aug 17, 2026, 08:50 AM UTC

We are currently experiencing an issue affecting background processing in itslearning for customers in Germany. Some actions may be delayed, or may remain in "processing" state longer than normal. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.
identified Aug 17, 2026, 09:25 AM UTC

The queue is being processed. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.
identified Aug 17, 2026, 06:10 PM UTC

We expect the queue to be processed by the morning of August 18.
resolved Aug 18, 2026, 09:01 AM UTC

We have continued to monitor the reported delays affecting certain background tasks. Processing times have returned to expected levels for this time of year, and most jobs are completing normally. Permanent deletions are expected to take longer to process than other job types.

Read the full incident report →

Notice August 10, 2026

Issue with copying tests between July 21 and July 30.

Detected by Pingoru: Aug 10, 2026, 08:32 AM UTC
Resolved: Aug 10, 2026, 08:32 AM UTC
Duration: —

Timeline · 1 update

resolved Aug 10, 2026, 08:32 AM UTC

On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

Read the full incident report →

Notice July 15, 2026

Problem recording video and sound

Detected by Pingoru: Jul 15, 2026, 12:21 PM UTC
Resolved: Jul 15, 2026, 02:37 PM UTC
Duration: 2h 15m

Affected: itslearning

Timeline · 3 updates

investigating Jul 15, 2026, 12:21 PM UTC

We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.
investigating Jul 15, 2026, 01:18 PM UTC

We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.
resolved Jul 15, 2026, 02:37 PM UTC

This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service.

Read the full incident report →

Notice June 24, 2026

Problem with instant messaging

Detected by Pingoru: Jun 24, 2026, 10:46 AM UTC
Resolved: Jun 25, 2026, 02:26 PM UTC
Duration: 1d 3h

Affected: itslearning

Timeline · 5 updates

identified Jun 24, 2026, 10:46 AM UTC

We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.
identified Jun 24, 2026, 12:04 PM UTC

We are continuing to work on a fix for this issue.
identified Jun 24, 2026, 01:18 PM UTC

We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance.
monitoring Jun 24, 2026, 01:45 PM UTC

A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.
resolved Jun 25, 2026, 02:26 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

Error when viewing courses from Admin, and when enrolling into a course.

Detected by Pingoru: Jun 18, 2026, 07:10 AM UTC
Resolved: Jun 19, 2026, 11:09 AM UTC
Duration: 1d 3h

Affected: itslearning

Timeline · 3 updates

investigating Jun 18, 2026, 07:10 AM UTC

We are aware of an issue that effects the course administration pages. When opening Admin > Courses the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.
identified Jun 18, 2026, 10:29 AM UTC

We have identified the issue and are working on a fix.
resolved Jun 19, 2026, 11:09 AM UTC

The incident has been resolved.

Read the full incident report →

Notice June 1, 2026

PDF files not displaying correctly for some users.

Detected by Pingoru: Jun 01, 2026, 12:13 PM UTC
Resolved: Jun 04, 2026, 07:41 AM UTC
Duration: 2d 19h

Affected: itslearning

Timeline · 7 updates

investigating Jun 01, 2026, 12:13 PM UTC

Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue is most commonly encountered when opening a PDF on a mobile device. It can in some cases also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). If the user is experiencing the issue on a mobile device, another workaround may be to open the PDF on a PC or Mac.
investigating Jun 01, 2026, 01:44 PM UTC

We are continuing to investigate the issue.
identified Jun 01, 2026, 02:31 PM UTC

We have identified the issue and are preparing a fix.
identified Jun 02, 2026, 09:26 AM UTC

We are preparing a fix for the issue.
identified Jun 02, 2026, 10:12 AM UTC

We are expecting a fix for the issue to be included in our weekly updates on June 3.
identified Jun 03, 2026, 08:35 AM UTC

The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.
resolved Jun 04, 2026, 07:41 AM UTC

The issue has been resolved.

Read the full incident report →

Notice May 20, 2026

Not able to open assignments.

Detected by Pingoru: May 20, 2026, 07:40 AM UTC
Resolved: May 20, 2026, 08:20 AM UTC
Duration: 39m

Affected: itslearning

Timeline · 3 updates

investigating May 20, 2026, 07:40 AM UTC

We are aware that some users are not able to open assignments. We are investigating the issue.
investigating May 20, 2026, 08:09 AM UTC

We are continuing to investigate the issue.
resolved May 20, 2026, 08:20 AM UTC

The issue has been resolved.

Read the full incident report →

Notice May 13, 2026

Slowness and not able to enrol into courses.

Detected by Pingoru: May 13, 2026, 11:11 AM UTC
Resolved: May 13, 2026, 12:40 PM UTC
Duration: 1h 28m

Affected: itslearning

Timeline · 3 updates

investigating May 13, 2026, 11:11 AM UTC

Some users are experiencing slowness or not being able to enrol into courses. We are investigating the issue.
identified May 13, 2026, 11:50 AM UTC

We have identified the issue and are working on a fix.
resolved May 13, 2026, 12:40 PM UTC

The incident has been resolved. We apologize for any inconvenience.

Read the full incident report →

Notice April 22, 2026

Not able to open certain files, shared from Google and OneDrive.

Detected by Pingoru: Apr 22, 2026, 11:58 AM UTC
Resolved: Apr 22, 2026, 02:59 PM UTC
Duration: 3h 1m

Affected: itslearning

Timeline · 4 updates

investigating Apr 22, 2026, 11:58 AM UTC

Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.
identified Apr 22, 2026, 01:02 PM UTC

We have identified the issue and are working on a fix.
monitoring Apr 22, 2026, 02:36 PM UTC

A fix has been implemented.
resolved Apr 22, 2026, 02:59 PM UTC

The issue has been resolved.

Read the full incident report →

Notice April 8, 2026

Some users are not able to open surveys.

Detected by Pingoru: Apr 08, 2026, 01:34 PM UTC
Resolved: Apr 09, 2026, 10:24 AM UTC
Duration: 20h 49m

Affected: itslearning

Timeline · 4 updates

investigating Apr 08, 2026, 01:34 PM UTC

Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.
identified Apr 08, 2026, 02:22 PM UTC

We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.
monitoring Apr 09, 2026, 10:21 AM UTC

A fix has been released.
resolved Apr 09, 2026, 10:24 AM UTC

The issue has been resolved.

Read the full incident report →

Notice March 27, 2026

Error when opening files.

Detected by Pingoru: Mar 27, 2026, 11:00 AM UTC
Resolved: Mar 27, 2026, 11:00 AM UTC
Duration: —

Timeline · 1 update

resolved Mar 30, 2026, 11:50 AM UTC

During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

Read the full incident report →

Notice February 25, 2026

Some teachers not able to create or edit announcements.

Detected by Pingoru: Feb 25, 2026, 12:46 PM UTC
Resolved: Feb 25, 2026, 08:01 PM UTC
Duration: 7h 15m

Affected: itslearning

Timeline · 8 updates

investigating Feb 25, 2026, 12:46 PM UTC

We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.
identified Feb 25, 2026, 01:55 PM UTC

The issue has been identified and we are preparing a fix.
identified Feb 25, 2026, 02:48 PM UTC

We are preparing a fix for the issue.
identified Feb 25, 2026, 04:15 PM UTC

We are preparing a fix for the issue.
identified Feb 25, 2026, 05:16 PM UTC

We are preparing a fix for the issue.
identified Feb 25, 2026, 06:06 PM UTC

We are preparing a fix for the issue.
identified Feb 25, 2026, 07:24 PM UTC

We are preparing a fix for the issue.
resolved Feb 25, 2026, 08:01 PM UTC

A fix was released and the issue has been resolved.

Read the full incident report →

Notice February 23, 2026

Issue with opening documents in Office for the web.

Detected by Pingoru: Feb 23, 2026, 03:19 PM UTC
Resolved: Feb 23, 2026, 05:00 PM UTC
Duration: 1h 40m

Affected: itslearning

Timeline · 5 updates

investigating Feb 23, 2026, 03:19 PM UTC

We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.
investigating Feb 23, 2026, 03:58 PM UTC

We are continuing to investigate the issue.
identified Feb 23, 2026, 04:26 PM UTC

We have identified the issue and are working on a fix.
monitoring Feb 23, 2026, 04:52 PM UTC

We have implemented a fix.
resolved Feb 23, 2026, 05:00 PM UTC

The issue has been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor January 19, 2026

Problem with links

Detected by Pingoru: Jan 19, 2026, 11:03 AM UTC
Resolved: Jan 19, 2026, 08:00 PM UTC
Duration: 8h 56m

Affected: itslearning

Timeline · 4 updates

investigating Jan 19, 2026, 11:03 AM UTC

We are currently investigating an issue with links not beeing available.
investigating Jan 19, 2026, 11:32 AM UTC

We are continuing to investigate this issue.
identified Jan 19, 2026, 12:11 PM UTC

The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.
resolved Jan 19, 2026, 08:00 PM UTC

A fix has been deployed and the issue has been resolved.

Read the full incident report →

Major January 12, 2026

Performance issues - Germany

Detected by Pingoru: Jan 12, 2026, 07:26 AM UTC
Resolved: Jan 12, 2026, 07:55 AM UTC
Duration: 28m

Affected: itslearning

Timeline · 4 updates

identified Jan 12, 2026, 07:26 AM UTC

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.
monitoring Jan 12, 2026, 07:33 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jan 12, 2026, 07:33 AM UTC

We are continuing to monitor for any further issues.
resolved Jan 12, 2026, 07:55 AM UTC

This incident has been resolved.

Read the full incident report →

Major January 7, 2026

Problems with office files and Survey tool

Detected by Pingoru: Jan 07, 2026, 11:22 AM UTC
Resolved: Jan 07, 2026, 12:41 PM UTC
Duration: 1h 19m

Affected: itslearning

Timeline · 6 updates

investigating Jan 07, 2026, 11:22 AM UTC

We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.
identified Jan 07, 2026, 11:41 AM UTC

The issue has been identified and a fix is being implemented.
identified Jan 07, 2026, 12:10 PM UTC

We are continuing to work on a fix for this issue.
identified Jan 07, 2026, 12:21 PM UTC

Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.
monitoring Jan 07, 2026, 12:26 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 07, 2026, 12:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 6, 2026

We are currently expirencing issues with the Survey tool

Detected by Pingoru: Jan 06, 2026, 08:27 AM UTC
Resolved: Jan 06, 2026, 09:03 AM UTC
Duration: 35m

Affected: itslearning

Timeline · 5 updates

investigating Jan 06, 2026, 08:27 AM UTC

Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.
investigating Jan 06, 2026, 08:30 AM UTC

We are continuing to investigate this issue.
identified Jan 06, 2026, 08:35 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 06, 2026, 08:58 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 06, 2026, 09:03 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

Performance issues

Detected by Pingoru: Dec 19, 2025, 01:06 PM UTC
Resolved: Dec 19, 2025, 01:39 PM UTC
Duration: 33m

Affected: itslearning

Timeline · 5 updates

investigating Dec 19, 2025, 01:06 PM UTC

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.
identified Dec 19, 2025, 01:20 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Dec 19, 2025, 01:27 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Dec 19, 2025, 01:27 PM UTC

We are continuing to monitor for any further issues.
resolved Dec 19, 2025, 01:39 PM UTC

This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Itslearning unavailable

Detected by Pingoru: Dec 05, 2025, 08:57 AM UTC
Resolved: Dec 05, 2025, 09:28 AM UTC
Duration: 30m

Affected: itslearning

Timeline · 3 updates

investigating Dec 05, 2025, 08:57 AM UTC

We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.
monitoring Dec 05, 2025, 09:14 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 05, 2025, 09:28 AM UTC

Problem resolved. itslearning was experiencing service disruption due to a broader incident affecting Cloudflare. For more information, please refer to Cloudflare Status - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q.

Read the full incident report →

Major October 15, 2025

Performance and login issues

Detected by Pingoru: Oct 15, 2025, 06:07 AM UTC
Resolved: Oct 15, 2025, 06:58 AM UTC
Duration: 50m

Affected: itslearning

Timeline · 5 updates

identified Oct 15, 2025, 06:07 AM UTC

We are currently experiencing degraded performance in some areas of our application. Some users may encounter login issues and error messages. Our engineers are investigating the issue.
identified Oct 15, 2025, 06:24 AM UTC

We are continuing to work on a fix for this issue.
identified Oct 15, 2025, 06:37 AM UTC

We have identified the cause of the login issues and are currently working on a solution. We apologise for any inconvenience caused.
monitoring Oct 15, 2025, 06:52 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 15, 2025, 06:58 AM UTC

The incident has been resolved, we will continue monitoring. We apologise for any inconvenience caused.

Read the full incident report →

Notice September 8, 2025

Slowness and timeouts in itslearning for some users.

Detected by Pingoru: Sep 08, 2025, 07:13 AM UTC
Resolved: Sep 08, 2025, 09:06 AM UTC
Duration: 1h 52m

Affected: itslearning

Timeline · 3 updates

investigating Sep 08, 2025, 07:13 AM UTC

We are aware that some users are experiencing slowness and timeouts. We are investigating the issue. The issue is affecting Danish customers.
monitoring Sep 08, 2025, 07:51 AM UTC

The service has been restored. We are monitoring the situation.
resolved Sep 08, 2025, 09:06 AM UTC

The issue has been resolved.

Read the full incident report →

Notice July 31, 2025

IMSE import service temporarily paused

Detected by Pingoru: Jul 31, 2025, 05:00 PM UTC
Resolved: Aug 01, 2025, 12:46 PM UTC
Duration: 19h 46m

Affected: itslearning

Timeline · 4 updates

identified Jul 31, 2025, 05:00 PM UTC

We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it. We expect an update on this on Friday August 1.
identified Aug 01, 2025, 12:07 PM UTC

We are working on deploying a fix.
monitoring Aug 01, 2025, 12:17 PM UTC

We have deployed a fix and are monitoring.
resolved Aug 01, 2025, 12:46 PM UTC

The issue has been resolved. The IMSE import service has been re-enabled and the imports are running. It may take some time to complete the imports in the queue.

Read the full incident report →

Minor May 9, 2025

Microsoft Office files - intermittent issues

Detected by Pingoru: May 09, 2025, 06:29 AM UTC
Resolved: May 12, 2025, 05:17 AM UTC
Duration: 2d 22h

Affected: itslearning

Timeline · 4 updates

investigating May 09, 2025, 06:29 AM UTC

We are currently investigating intermittent problems opening office files. The first indications point towards problems on Microsoft side but we will continue our investigations.
investigating May 09, 2025, 06:36 AM UTC

We are continuing to investigate this issue.
monitoring May 09, 2025, 09:11 AM UTC

All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings.
resolved May 12, 2025, 05:17 AM UTC

Issue was confirmed as a Microsoft service/hosting problem.

Read the full incident report →

Notice March 31, 2025

Unexpected errors in itslearning for a short period on Monday March 31.

Detected by Pingoru: Mar 31, 2025, 10:48 AM UTC
Resolved: Mar 31, 2025, 10:00 AM UTC
Duration: —

Timeline · 1 update

resolved Mar 31, 2025, 10:48 AM UTC

Some users may have experienced unexpected errors or general performance issues for about 14 minutes from 12:02 PM CET on Monday March 31. The issue was resolved at 12:16PM. We apologize for any inconvenience this issue may have caused.

Read the full incident report →