itslearning Outage History

Started Oct 22, 2026, 07:00 AM UTC· resolved Oct 23, 2026, 09:26 AM UTC

1. identified Oct 22, 2026, 07:00 AM UTC

   We are aware of the recently disclosed critical security vulnerabilities affecting PHP. The itslearning LMS platform does not use PHP and is therefore not directly affected. However, we are reviewing our integration ecosystem for any potential exposure, including external systems that interact with itslearning. We recommend that customers also review and update any PHP-based components within their own environments.

2. resolved Oct 23, 2026, 09:26 AM UTC

   We have completed our review of the itslearning integration ecosystem in response to the recently disclosed PHP vulnerabilities and are in contact with affected parties regarding integrations with systems outside the itslearning platform. We continue to recommend that customers review and update any PHP-based components within their own environments.

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Started Sep 04, 2026, 11:06 AM UTC· resolved Sep 04, 2026, 01:06 PM UTC

1. monitoring Sep 04, 2026, 11:06 AM UTC

   We are aware that some customers may experience delays when sending and receiving emails to and from Microsoft recipients. This is due to a delivery issue on Microsoft's end, specifically Exchange Online Protection throttling and server busy errors. This is not an issue on our platform. This issue affects the receipt of authentication codes, among other things. We are actively monitoring the situation and will provide updates as more information becomes available.

2. monitoring Sep 04, 2026, 11:10 AM UTC

   We are continuing to monitor this issue and will provide updates as more information becomes available from Microsoft.

3. monitoring Sep 04, 2026, 12:39 PM UTC

   We continue to follow up the email delivery delays affecting some customers.

4. resolved Sep 04, 2026, 01:06 PM UTC

   The problem appears to have been resolved and the mail queues are decreasing. We will continue to monitor the situation.

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Started Aug 25, 2026, 06:25 AM UTC· resolved Aug 25, 2026, 07:12 AM UTC

1. investigating Aug 25, 2026, 06:45 AM UTC

   We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

2. identified Aug 25, 2026, 06:46 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Aug 25, 2026, 07:12 AM UTC

   The issue has now been resolved, and the service is operating normally again. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

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Started Aug 17, 2026, 08:50 AM UTC· resolved Aug 18, 2026, 09:01 AM UTC

1. investigating Aug 17, 2026, 08:50 AM UTC

   We are currently experiencing an issue affecting background processing in itslearning for customers in Germany. Some actions may be delayed, or may remain in "processing" state longer than normal. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

2. identified Aug 17, 2026, 09:25 AM UTC

   The queue is being processed. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

3. identified Aug 17, 2026, 06:10 PM UTC

   We expect the queue to be processed by the morning of August 18.

4. resolved Aug 18, 2026, 09:01 AM UTC

   We have continued to monitor the reported delays affecting certain background tasks. Processing times have returned to expected levels for this time of year, and most jobs are completing normally. Permanent deletions are expected to take longer to process than other job types.

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Started Aug 10, 2026, 08:32 AM UTC· resolved Aug 10, 2026, 08:32 AM UTC

1. resolved Aug 10, 2026, 08:32 AM UTC

   On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

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Started Jul 15, 2026, 12:21 PM UTC· resolved Jul 15, 2026, 02:37 PM UTC

1. investigating Jul 15, 2026, 12:21 PM UTC

   We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.

2. investigating Jul 15, 2026, 01:18 PM UTC

   We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible.

3. resolved Jul 15, 2026, 02:37 PM UTC

   This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service.

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Started Jun 24, 2026, 10:46 AM UTC· resolved Jun 25, 2026, 02:26 PM UTC

1. identified Jun 24, 2026, 10:46 AM UTC

   We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.

2. identified Jun 24, 2026, 12:04 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Jun 24, 2026, 01:18 PM UTC

   We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance.

4. monitoring Jun 24, 2026, 01:45 PM UTC

   A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

5. resolved Jun 25, 2026, 02:26 PM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 07:10 AM UTC· resolved Jun 19, 2026, 11:09 AM UTC

1. investigating Jun 18, 2026, 07:10 AM UTC

   We are aware of an issue that effects the course administration pages. When opening Admin > Courses the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.

2. identified Jun 18, 2026, 10:29 AM UTC

   We have identified the issue and are working on a fix.

3. resolved Jun 19, 2026, 11:09 AM UTC

   The incident has been resolved.

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Started Jun 01, 2026, 12:13 PM UTC· resolved Jun 04, 2026, 07:41 AM UTC

1. investigating Jun 01, 2026, 12:13 PM UTC

   Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue is most commonly encountered when opening a PDF on a mobile device. It can in some cases also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). If the user is experiencing the issue on a mobile device, another workaround may be to open the PDF on a PC or Mac.

2. investigating Jun 01, 2026, 01:44 PM UTC

   We are continuing to investigate the issue.

3. identified Jun 01, 2026, 02:31 PM UTC

   We have identified the issue and are preparing a fix.

4. identified Jun 02, 2026, 09:26 AM UTC

   We are preparing a fix for the issue.

5. identified Jun 02, 2026, 10:12 AM UTC

   We are expecting a fix for the issue to be included in our weekly updates on June 3.

6. identified Jun 03, 2026, 08:35 AM UTC

   The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.

7. resolved Jun 04, 2026, 07:41 AM UTC

   The issue has been resolved.

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Started May 20, 2026, 07:40 AM UTC· resolved May 20, 2026, 08:20 AM UTC

1. investigating May 20, 2026, 07:40 AM UTC

   We are aware that some users are not able to open assignments. We are investigating the issue.

2. investigating May 20, 2026, 08:09 AM UTC

   We are continuing to investigate the issue.

3. resolved May 20, 2026, 08:20 AM UTC

   The issue has been resolved.

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Started May 13, 2026, 11:11 AM UTC· resolved May 13, 2026, 12:40 PM UTC

1. investigating May 13, 2026, 11:11 AM UTC

   Some users are experiencing slowness or not being able to enrol into courses. We are investigating the issue.

2. identified May 13, 2026, 11:50 AM UTC

   We have identified the issue and are working on a fix.

3. resolved May 13, 2026, 12:40 PM UTC

   The incident has been resolved. We apologize for any inconvenience.

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Started Apr 22, 2026, 11:58 AM UTC· resolved Apr 22, 2026, 02:59 PM UTC

1. investigating Apr 22, 2026, 11:58 AM UTC

   Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

2. identified Apr 22, 2026, 01:02 PM UTC

   We have identified the issue and are working on a fix.

3. monitoring Apr 22, 2026, 02:36 PM UTC

   A fix has been implemented.

4. resolved Apr 22, 2026, 02:59 PM UTC

   The issue has been resolved.

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Started Apr 08, 2026, 01:34 PM UTC· resolved Apr 09, 2026, 10:24 AM UTC

1. investigating Apr 08, 2026, 01:34 PM UTC

   Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

2. identified Apr 08, 2026, 02:22 PM UTC

   We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

3. monitoring Apr 09, 2026, 10:21 AM UTC

   A fix has been released.

4. resolved Apr 09, 2026, 10:24 AM UTC

   The issue has been resolved.

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Started Mar 27, 2026, 10:58 AM UTC· resolved Mar 27, 2026, 01:18 PM UTC

1. resolved Mar 30, 2026, 11:50 AM UTC

   During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

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Started Feb 25, 2026, 12:46 PM UTC· resolved Feb 25, 2026, 08:01 PM UTC

1. investigating Feb 25, 2026, 12:46 PM UTC

   We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

2. identified Feb 25, 2026, 01:55 PM UTC

   The issue has been identified and we are preparing a fix.

3. identified Feb 25, 2026, 02:48 PM UTC

   We are preparing a fix for the issue.

4. identified Feb 25, 2026, 04:15 PM UTC

   We are preparing a fix for the issue.

5. identified Feb 25, 2026, 05:16 PM UTC

   We are preparing a fix for the issue.

6. identified Feb 25, 2026, 06:06 PM UTC

   We are preparing a fix for the issue.

7. identified Feb 25, 2026, 07:24 PM UTC

   We are preparing a fix for the issue.

8. resolved Feb 25, 2026, 08:01 PM UTC

   A fix was released and the issue has been resolved.

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Started Feb 23, 2026, 03:19 PM UTC· resolved Feb 23, 2026, 05:00 PM UTC

1. investigating Feb 23, 2026, 03:19 PM UTC

   We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

2. investigating Feb 23, 2026, 03:58 PM UTC

   We are continuing to investigate the issue.

3. identified Feb 23, 2026, 04:26 PM UTC

   We have identified the issue and are working on a fix.

4. monitoring Feb 23, 2026, 04:52 PM UTC

   We have implemented a fix.

5. resolved Feb 23, 2026, 05:00 PM UTC

   The issue has been resolved. We apologize for any inconvenience.

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Started Jan 19, 2026, 11:03 AM UTC· resolved Jan 19, 2026, 08:00 PM UTC

1. investigating Jan 19, 2026, 11:03 AM UTC

   We are currently investigating an issue with links not beeing available.

2. investigating Jan 19, 2026, 11:32 AM UTC

   We are continuing to investigate this issue.

3. identified Jan 19, 2026, 12:11 PM UTC

   The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.

4. resolved Jan 19, 2026, 08:00 PM UTC

   A fix has been deployed and the issue has been resolved.

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Started Jan 12, 2026, 07:26 AM UTC· resolved Jan 12, 2026, 07:55 AM UTC

1. identified Jan 12, 2026, 07:26 AM UTC

   We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

2. monitoring Jan 12, 2026, 07:33 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jan 12, 2026, 07:33 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jan 12, 2026, 07:55 AM UTC

   This incident has been resolved.

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Started Jan 07, 2026, 11:22 AM UTC· resolved Jan 07, 2026, 12:41 PM UTC

1. investigating Jan 07, 2026, 11:22 AM UTC

   We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

2. identified Jan 07, 2026, 11:41 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jan 07, 2026, 12:10 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jan 07, 2026, 12:21 PM UTC

   Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.

5. monitoring Jan 07, 2026, 12:26 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Jan 07, 2026, 12:41 PM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 08:27 AM UTC· resolved Jan 06, 2026, 09:03 AM UTC

1. investigating Jan 06, 2026, 08:27 AM UTC

   Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

2. investigating Jan 06, 2026, 08:30 AM UTC

   We are continuing to investigate this issue.

3. identified Jan 06, 2026, 08:35 AM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jan 06, 2026, 08:58 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jan 06, 2026, 09:03 AM UTC

   This incident has been resolved.

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Started Dec 19, 2025, 01:06 PM UTC· resolved Dec 19, 2025, 01:39 PM UTC

1. investigating Dec 19, 2025, 01:06 PM UTC

   We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

2. identified Dec 19, 2025, 01:20 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 19, 2025, 01:27 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Dec 19, 2025, 01:27 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Dec 19, 2025, 01:39 PM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 08:57 AM UTC· resolved Dec 05, 2025, 09:28 AM UTC

1. investigating Dec 05, 2025, 08:57 AM UTC

   We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

2. monitoring Dec 05, 2025, 09:14 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 05, 2025, 09:28 AM UTC

   Problem resolved. itslearning was experiencing service disruption due to a broader incident affecting Cloudflare. For more information, please refer to Cloudflare Status - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q.

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Started Oct 15, 2025, 06:07 AM UTC· resolved Oct 15, 2025, 06:58 AM UTC

1. identified Oct 15, 2025, 06:07 AM UTC

   We are currently experiencing degraded performance in some areas of our application. Some users may encounter login issues and error messages. Our engineers are investigating the issue.

2. identified Oct 15, 2025, 06:24 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 15, 2025, 06:37 AM UTC

   We have identified the cause of the login issues and are currently working on a solution. We apologise for any inconvenience caused.

4. monitoring Oct 15, 2025, 06:52 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 15, 2025, 06:58 AM UTC

   The incident has been resolved, we will continue monitoring. We apologise for any inconvenience caused.

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Started Sep 08, 2025, 07:13 AM UTC· resolved Sep 08, 2025, 09:06 AM UTC

1. investigating Sep 08, 2025, 07:13 AM UTC

   We are aware that some users are experiencing slowness and timeouts. We are investigating the issue. The issue is affecting Danish customers.

2. monitoring Sep 08, 2025, 07:51 AM UTC

   The service has been restored. We are monitoring the situation.

3. resolved Sep 08, 2025, 09:06 AM UTC

   The issue has been resolved.

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Started Jul 31, 2025, 05:00 PM UTC· resolved Aug 01, 2025, 12:46 PM UTC

1. identified Jul 31, 2025, 05:00 PM UTC

   We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it. We expect an update on this on Friday August 1.

2. identified Aug 01, 2025, 12:07 PM UTC

   We are working on deploying a fix.

3. monitoring Aug 01, 2025, 12:17 PM UTC

   We have deployed a fix and are monitoring.

4. resolved Aug 01, 2025, 12:46 PM UTC

   The issue has been resolved. The IMSE import service has been re-enabled and the imports are running. It may take some time to complete the imports in the queue.

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