Iristel Outage History

Dear Iristel Customers, We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center. Some calls in the following regions will have intermittent reachability failures. All other regions and systems are active and have normal operations. Richmond Hill, Ontario Unionville, Ontario Thornhill, Ontario Markham, Ontario Newmarket, Ontario Our Platform team is investigating this issue further. We will keep this space updated as we receive additional information. Sincerely, Iristel NOC

Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC

Dear Iristel Customers, Please be advised that we are currently experiencing PSTN connectivity issue in the region of Fredericton, NB. We are currently investigating this situation internally and with or co-location provider. We will keep this page updated as we receive more information Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that as of 7:45 AM EDT today, we are currently experiencing a Media Gateway disconnection in our Woodstock, ON site. This event is impacting call completion to and from the PSTN within Woodstock ON, Canada. Impact symptoms: Call drops, disconnections, and reachability issues. Current actions: The issue has been escalated to our platform team and local co-location provider for further investigation. ETR: Unavailable at this time. We sincerely apologize for the inconvenience and service interruption. Our teams are working diligently to restore services and maintain consistent uptime in this sector. Sincerely, Iristel NOC

We are continuing to investigate this issue.

Dear Iristel customers, We are currently experiencing an intermittent connectivity issue on our SS7 network. As a result, our remote media gateways are facing difficulties in reaching our core network. Our engineering team is looking into this issue. More information to follow. Sincerely, Iristel NOC

Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue start time - 7/7/25 8:15:43 PM EDT We will keep you posted as we receive additional information, we appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that our network encountered connectivity issues in Halifax, Nova Scotia earlier today, resulting in calls with missing audio. Alternate symptoms of the calls include dead air or one-way voice. In some instances, outbound calls had connectivity issue as well. Start Time: Unknown ETR: Unavailable We apologize for the interruption and appreciate your patience. If you have additional questions, please reach out to our support team. Sincerely, Iristel Support

We are continuing to investigate this issue.

Dear Iristel Customers We are currently experiencing a PSTN connectivity issue affecting Aylmer, Ontario. Customers in this region may experience call failures, as the local ILEC is unable to reach our IP space. All other regions are operating normally. We are actively working to gather more information and will provide updates as soon as they become available. Thank you for your patience and understanding. —Iristel Network Operations

Dear Iristel Customers, Please be advised that we have connectivity issues in Ontario. This will impact calls coming in and going out We are now investigating the cause of the issue and we will keep you updated as more information is provided to us. We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel customer, We continue to investigate this issue with our network engineering team. We are suspecting an IP connectivity disruption coming into our Toronto Data center. We will keep this space updated as we make progress on this incident. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, we are facing a partial connectivity challenge in West coast Canada. The connectivity challenge impacts all services that rely on West coast infrastructure including audio/media delivery, inbound call routing and outbound call completion. Currently, Iristel Infrastructure team is working on this issue. More information to follow shortly. Sincerely, Iristel NOC.

Dear Iristel Customers, We continue to face challenges on our west coast infrastructure. Efforts are on-going to restore services. Unfortunately, we don't have an ETR yet. Sincerely, Iristel NOC

Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue in Yellowknife, NWT. During this incident, calls to and from PSTN may face disruption. Our network engineering team is assessing the situation. More information to follow. Sincerely, Iristel NOC

Dear Iristel Customers, We are experiencing a connectivity issues in the northern region of Canada. During this incident, you may face call completion challenges originating from or terminating to the regional PSTN. The issue is currently being investigated by the regional ILEC. Iristel equipment and network are accessible and not at fault. We will keep you informed as additional information is made available to Iristel. Start time: August 07, 2024 at 17:06 EST Sincerely, Iristel NOC

Dear Iristel Customers, The issue is still being investigated by the regional ILEC and there is no ETR yet as of the moment. We will keep you informed as soon as additional information becomes available to Iristel. Thank you.