Iristel incident

Call completion issues - Canada Central and West

Notice Resolved View vendor source →

Iristel experienced a notice incident on February 15, 2025 affecting BRITISH COLUMBIA and ALBERTA, lasting 40d. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2025, 01:03 AM UTC
Resolved
Mar 27, 2025, 01:52 AM UTC
Duration
40d
Detected by Pingoru
Feb 15, 2025, 01:03 AM UTC

Affected components

BRITISH COLUMBIAALBERTA

Update timeline

  1. monitoring Feb 15, 2025, 01:03 AM UTC

    Dear Iristel Customers, Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time. The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks. The call volume has now subsided, issue is considered resolved. Start time = 05:48 PM EST, Feb 14, 2025 End time = 07:50 PM EST, Feb 14, 2025 Sincerely, Iristel NOC

  2. resolved Mar 27, 2025, 01:52 AM UTC

    This incident has been resolved.