Iristel experienced a minor incident on August 12, 2025 affecting ONTARIO and QUEBEC and 1 more component, lasting 6h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 02:09 PM UTC
Dear Iristel customers, We are currently experiencing an intermittent connectivity issue on our SS7 network. As a result, our remote media gateways are facing difficulties in reaching our core network. Our engineering team is looking into this issue. More information to follow. Sincerely, Iristel NOC
- identified Aug 12, 2025, 05:28 PM UTC
Dear Iristel Customers, Unfortunately, our engineering team continues to investigate this issue as of 13:25 EDT. ETR is not available yet. Sincerely, Iristel NOC
- monitoring Aug 12, 2025, 06:31 PM UTC
Dear Iristel Customers, The connectivity issue has been cleared by our engineering team as of 14:00 today. If you continue to face challenges, please let our support team know. Sincerely, Iristel NOC
- resolved Aug 12, 2025, 08:48 PM UTC
Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC