Iristel Outage History

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Iristel had 38 outages in the last 2 years totaling 1983h 16m of downtime — averaging 1.6 incidents per month.

There were 38 Iristel outages since November 12, 2024 totaling 1983h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iristel.com

Minor October 16, 2026

PSTN connectivity issues - Saint John, NB

Detected by Pingoru
Oct 16, 2026, 01:35 PM UTC
Resolved
Oct 16, 2026, 07:28 PM UTC
Duration
5h 52m
Affected: New Brunswick
Timeline · 3 updates
  1. investigating Oct 16, 2026, 01:35 PM UTC

    Dear Iristel Customers, We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues. All other regions across Canada remain operational and are functioning normally. We will continue to provide updates here as more information becomes available. Sincerely, Iristel NOC

  2. investigating Oct 16, 2026, 05:44 PM UTC

    Dear Iristel Customers, Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC.

  3. resolved Oct 16, 2026, 07:28 PM UTC

    Dear Iristel Customers, Our engineering team has resolved the issue. All services are now fully restored and functioning normally. Time of Resolution: 15:05 EDT We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team. Thank you for your patience and understanding. Sincerely, Iristel NOC

Read the full incident report →

Major August 10, 2026

PSTN Connectivity Issue: Val-d'Or, QC

Detected by Pingoru
Aug 10, 2026, 12:30 AM UTC
Resolved
Aug 10, 2026, 09:04 PM UTC
Duration
20h 33m
Affected: QUEBEC
Timeline · 5 updates
  1. investigating Aug 10, 2026, 12:30 AM UTC

    Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue to restore full service as quickly as possible. Approximate Downtime: August 09, 2026 0938H UTC We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

  2. investigating Aug 10, 2026, 03:11 AM UTC

    Dear Iristel Customers, We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development. Thank you for your patience and understanding. Regards, Iristel NOC

  3. investigating Aug 10, 2026, 05:05 PM UTC

    Dear Iristel Customers, Power has been restored to our data center; however, IP connectivity to the site remains an issue. We are working closely with our regional ISP to resolve this as quickly as possible. Sincerely, Iristel NOC

  4. monitoring Aug 10, 2026, 06:55 PM UTC

    Dear Iristel Customers, It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST. However, we are yet to confirm restoration details from our service provider. In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC

  5. resolved Aug 10, 2026, 09:04 PM UTC

    Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Read the full incident report →

Notice June 29, 2026

Advisory: Wildfire alert near Fort Simpson, Northwest Territories

Detected by Pingoru
Jun 29, 2026, 06:15 PM UTC
Resolved
Jul 06, 2026, 06:02 PM UTC
Duration
6d 23h
Affected: NORTHWEST TERRITORIES
Timeline · 2 updates
  1. monitoring Jun 29, 2026, 06:15 PM UTC

    Dear Iristel Customers, We have been notified by our transit carrier that an ongoing wildfire near Fort Simpson, Northwest Territories, may cause connectivity disruptions to our fiber link affecting Norman Wells and Inuvik (NWT). At this time, the fire poses a potential risk to the infrastructure, but no damage has occurred. All services remain fully operational. We are actively monitoring the situation and will provide updates as new information becomes available. Sincerely, Iristel NOC

  2. resolved Jul 06, 2026, 06:02 PM UTC

    Dear Iristel Customers, The fire risk has now subsided, we are closing this advisory.

Read the full incident report →

Major May 31, 2026

PSTN Connectivity Issue - Winnipeg, Manitoba

Detected by Pingoru
May 31, 2026, 01:08 AM UTC
Resolved
Jun 01, 2026, 06:26 AM UTC
Duration
1d 5h
Affected: MANITOBA
Timeline · 3 updates
  1. investigating May 31, 2026, 01:08 AM UTC

    Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba. Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation. Start Time : May 30 0457H EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

  2. investigating Jun 01, 2026, 12:31 AM UTC

    Dear Iristel Customer, We apologized for any inconvenience this incident may have caused especially in the delayed progress on the restoration. Our Senior Enigneers are still working on the case. Rest assured that this have been escalated and communicated to the proper channels to fast track the issue. We will keep you posted for any latest development. Thank you for your patience and understanding. Regards, Iristel NOC

  3. resolved Jun 01, 2026, 06:26 AM UTC

    Dear Iristel Customers, Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center. We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Best regards, Iristel NOC

Read the full incident report →

Major April 4, 2026

PSTN Connectivity Issue - Val d'Or, Quebec

Detected by Pingoru
Apr 04, 2026, 11:45 PM UTC
Resolved
May 01, 2026, 06:32 PM UTC
Duration
26d 18h
Affected: QUEBEC
Timeline · 3 updates
  1. investigating Apr 04, 2026, 11:45 PM UTC

    Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC

  2. monitoring Apr 06, 2026, 04:03 AM UTC

    Dear Iristel Customers, Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists. Thank you for your patience and understanding. Regards, Iristel NOC

  3. resolved May 01, 2026, 06:32 PM UTC

    Dear Iristel Customers, After a thorough period of monitoring, we are confident with the operational availability in this sector. We are closing this advisory notice. If you face any challenges in this region, please reach out to our support tea. Thank you for your cooperation. Sincerely, Iristel NOC

Read the full incident report →

Minor February 8, 2026

EspressoDID portal unreachable / Portail EspressoDID injoignable

Detected by Pingoru
Feb 08, 2026, 11:01 PM UTC
Resolved
Feb 08, 2026, 11:01 PM UTC
Duration
—
Affected: TOLL FREE SERVICESEspressoDID
Timeline · 3 updates
  1. monitoring Feb 08, 2026, 11:01 PM UTC

    Sun, 08 Feb 2026 23:01:00 +0000: Resolved. The EspressoDID web portal could not be reached for a time. The problem was fixed while our team was isolating it, and access works again. Start: not recorded End: before 23:01 UTC on February 8, 2026 We apologize for the disruption. Résolu. Le portail Web EspressoDID était injoignable pendant un certain temps. Le problème a été réglé pendant que notre équipe l'isolait, et l'accès fonctionne de nouveau. Début : non consigné Fin : avant 23 h 01 UTC le 8 février 2026 Nous sommes désolés des inconvénients causés.

  2. resolved Feb 08, 2026, 11:01 PM UTC

    Resolved. The EspressoDID web portal could not be reached for a time. The problem was fixed while our team was isolating it, and access works again. - Start: not recorded - End: before 23:01 UTC on February 8, 2026 We apologize for the disruption. --- Résolu. Le portail Web EspressoDID était injoignable pendant un certain temps. Le problème a été réglé pendant que notre équipe l'isolait, et l'accès fonctionne de nouveau. - Début : non consigné - Fin : avant 23 h 01 UTC le 8 février 2026 Nous sommes désolés des inconvénients causés.

  3. resolved Feb 08, 2026, 11:01 PM UTC

    Dear Iristel Customers, We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. Thank you for patience and understanding. Regards, Iristel NOC

Read the full incident report →

Minor February 4, 2026

Webex sign-in failing (transit provider) / Échec de connexion à Webex (fournisseur de transit)

Detected by Pingoru
Feb 04, 2026, 07:44 PM UTC
Resolved
Feb 04, 2026, 07:44 PM UTC
Duration
—
Affected: HOSTED PBX
Timeline · 3 updates
  1. monitoring Feb 04, 2026, 07:44 PM UTC

    Wed, 04 Feb 2026 19:44:00 +0000: Resolved. Webex had a temporary problem: a transit provider caused connectivity problems towards our network, and Webex sign-in failed. Our network team has blocked that transit provider, which fixed Webex connectivity. Start: not recorded End: before 19:44 UTC on February 4, 2026 Cause: connectivity problems caused by a transit provider We apologize for the disruption. Résolu. Webex a connu un problème temporaire : un fournisseur de transit a causé des problèmes de connectivité vers notre réseau, et la connexion à Webex a échoué. Notre équipe réseau a bloqué ce fournisseur de transit, ce qui a réglé la connectivité de Webex. Début : non consigné Fin : avant 19 h 44 UTC le 4 février 2026 Cause : des problèmes de connectivité causés par un fournisseur de transit Nous sommes désolés des inconvénients causés.

  2. resolved Feb 04, 2026, 07:44 PM UTC

    Resolved. Webex had a temporary problem: a transit provider caused connectivity problems towards our network, and Webex sign-in failed. Our network team has blocked that transit provider, which fixed Webex connectivity. - Start: not recorded - End: before 19:44 UTC on February 4, 2026 - Cause: connectivity problems caused by a transit provider We apologize for the disruption. --- Résolu. Webex a connu un problème temporaire : un fournisseur de transit a causé des problèmes de connectivité vers notre réseau, et la connexion à Webex a échoué. Notre équipe réseau a bloqué ce fournisseur de transit, ce qui a réglé la connectivité de Webex. - Début : non consigné - Fin : avant 19 h 44 UTC le 4 février 2026 - Cause : des problèmes de connectivité causés par un fournisseur de transit Nous sommes désolés des inconvénients causés.

  3. resolved Feb 04, 2026, 07:44 PM UTC

    Dear Iristel customers, Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. If you continue to face challenges with your webex client, please reach out to our support team. Sincerely, Iristel NOC

Read the full incident report →

Notice February 3, 2026

Network Reachability - Canada | 02/03/26

Detected by Pingoru
Feb 03, 2026, 08:30 AM UTC
Resolved
Feb 03, 2026, 11:56 AM UTC
Duration
3h 26m
Affected: SIP PEERINGS
Timeline · 4 updates
  1. identified Feb 03, 2026, 08:30 AM UTC

    Dear Iristel Customers, We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions. Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now. If you continue to face challenges, please contact Iristel support/NOC teams. We appreciate your patience and cooperation. Sincerely, Iristel NOC

  2. identified Feb 03, 2026, 09:14 AM UTC

    Dear Iristel customers, We are continuing monitoring the issue. Sincerely, Iristel NOC

  3. identified Feb 03, 2026, 09:18 AM UTC

    Dear Iristel customers, We confirm that the links are up and stable and the issue can be marked resolved. If you face any connectivity/calls or other issues our support/noc team can be of assistance. Sincerely, Iristel NOC

  4. resolved Feb 03, 2026, 11:56 AM UTC

    The incident is resolved.

Read the full incident report →

Notice January 18, 2026

PSTN Outge in New Brunswick

Detected by Pingoru
Jan 18, 2026, 01:14 AM UTC
Resolved
Jan 18, 2026, 01:14 AM UTC
Duration
—
Affected: NEW BRUNSWICK
Timeline · 1 update
  1. resolved Jan 18, 2026, 01:14 AM UTC

    Dear Iristel Customers, Please be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - January 17, 2026 05:10:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

Read the full incident report →

Minor January 17, 2026

Call problems in New Brunswick / Problèmes d'appels au Nouveau-Brunswick

Detected by Pingoru
Jan 17, 2026, 10:10 PM UTC
Resolved
Jan 17, 2026, 10:10 PM UTC
Duration
—
Affected: New Brunswick
Timeline · 2 updates
  1. resolved Jan 17, 2026, 10:10 PM UTC

    Resolved. A connectivity problem towards New Brunswick affected services in the region. All affected services came back while we were investigating, at about 22:10 UTC on January 17. - Start: not recorded - End: about 22:10 UTC on January 17, 2026 We apologize for the disruption. --- Résolu. Un problème de connectivité vers le Nouveau-Brunswick a touché les services dans la région. Tous les services touchés se sont rétablis pendant notre enquête, vers 22 h 10 UTC le 17 janvier. - Début : non consigné - Fin : vers 22 h 10 UTC le 17 janvier 2026 Nous sommes désolés des inconvénients causés.

  2. monitoring Jan 18, 2026, 01:14 AM UTC

    Sun, 18 Jan 2026 01:14:00 +0000: Resolved. A connectivity problem towards New Brunswick affected services in the region. All affected services came back while we were investigating, at about 22:10 UTC on January 17. Start: not recorded End: about 22:10 UTC on January 17, 2026 We apologize for the disruption. Résolu. Un problème de connectivité vers le Nouveau-Brunswick a touché les services dans la région. Tous les services touchés se sont rétablis pendant notre enquête, vers 22 h 10 UTC le 17 janvier. Début : non consigné Fin : vers 22 h 10 UTC le 17 janvier 2026 Nous sommes désolés des inconvénients causés.

Read the full incident report →