Iristel experienced a major incident on June 24, 2025 affecting HOSTED PBX and NOVA SCOTIA, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2025, 02:30 PM UTC
Dear Iristel Customers, Please be advised that our network encountered connectivity issues in Halifax, Nova Scotia earlier today, resulting in calls with missing audio. Alternate symptoms of the calls include dead air or one-way voice. In some instances, outbound calls had connectivity issue as well. Start Time: Unknown ETR: Unavailable We apologize for the interruption and appreciate your patience. If you have additional questions, please reach out to our support team. Sincerely, Iristel Support
- investigating Jun 24, 2025, 02:32 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 24, 2025, 04:20 PM UTC
Dear Iristel Customers, The issue has been resolved. If you continue to face challenges connecting to 902 number range, please let Iristel support teams know. We apologize for the interruption and inconvenience and appreciate your patience. Start time - Unknown End time - 12:05 PM EDT Sincerely, Iristel NOC
- resolved Jun 24, 2025, 07:28 PM UTC
This incident has been resolved.