InTouch Receipting Outage History

InTouch Receipting is up right now

InTouch Receipting had 10 outages in the last 2 years totaling 148h 52m of downtime, averaging 0.4 incidents per month.

There were 10 InTouch Receipting outages since October 29, 2025 totaling 148h 52m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.intouchreceipting.com

Notice September 16, 2026

Intermittent issues with our Support Portal

Detected by Pingoru
Sep 16, 2026, 01:01 PM UTC
Resolved
Sep 16, 2026, 02:24 PM UTC
Duration
1h 23m
Timeline · 3 updates
  1. monitoring Sep 16, 2026, 01:01 PM UTC

    We’re currently experiencing intermittent issues with our Support Portal due to disruptions affecting the platform that powers it. As a result, you may have difficulty accessing the Support Portal or submitting support cases through the webform. While this issue is ongoing, we encourage you to submit support cases via email at [email protected]. We will update the status page as soon as additional information becomes available. We apologize for the inconvenience and appreciate your patience as we work through this issue.

  2. monitoring Sep 16, 2026, 02:23 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 16, 2026, 02:24 PM UTC

    This issue has been resolved. If you are still experiencing any issues, you may need to clear your browser cache and restart your session for the fixes to fully take effect. If you continue to experience issues after doing so, please contact us at [email protected]

Read the full incident report →

Notice July 22, 2026

Delayed Funding

Detected by Pingoru
Jul 22, 2026, 02:45 PM UTC
Resolved
Jul 22, 2026, 05:54 PM UTC
Duration
3h 9m
Affected: Card-Present PaymentsCard-Not-Present Payments
Timeline · 2 updates
  1. investigating Jul 22, 2026, 02:45 PM UTC

    We are currently experiencing an issue with our credit card processor that is affecting the timely availability of financial data in daily settlement reports. Our team is actively working with the processor to resolve the issue and restore normal service as quickly as possible. We apologize for any inconvenience and appreciate your patience while we work toward a resolution. Additional updates will be provided as they become available.

  2. resolved Jul 22, 2026, 05:54 PM UTC

    We are pleased to inform you that the issue has been resolved and funding has resumed. Thank you for your patience while we worked to address this matter.

Read the full incident report →

Notice June 26, 2026

Customer Portal Service Interruption

Detected by Pingoru
Jun 26, 2026, 02:32 PM UTC
Resolved
Jun 26, 2026, 04:00 PM UTC
Duration
1h 28m
Affected: Card-Not-Present Payments
Timeline · 2 updates
  1. investigating Jun 26, 2026, 02:32 PM UTC

    We are currently experiencing a 502 Bad Gateway error affecting the Customer Portal. Our IT team is actively investigating the issue and working to restore service as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

  2. resolved Jun 26, 2026, 04:00 PM UTC

    The issue has been identified and resolved. All districts should now be fully operational.

Read the full incident report →

Major June 18, 2026

Error Banner in InTouch Pay

Detected by Pingoru
Jun 18, 2026, 05:50 PM UTC
Resolved
Jun 23, 2026, 04:11 PM UTC
Duration
4d 22h
Affected: Card-Present PaymentsCard-Not-Present Payments
Timeline · 4 updates
  1. investigating Jun 18, 2026, 05:50 PM UTC

    We are aware of the issue and are working closely with Microsoft to resolve the problem. This error banner is affecting payments, devices, registrations, printing, and some payment pages.

  2. investigating Jun 19, 2026, 05:01 PM UTC

    We are continuing to work closely with Microsoft on this issue and expect a resolution soon.

  3. investigating Jun 22, 2026, 03:27 PM UTC

    We are working closely with Microsoft to find a resolution. Thank you for your patience.

  4. resolved Jun 23, 2026, 04:11 PM UTC

    The Microsoft issue has been resolved, and we are not showing any issues.

Read the full incident report →

Notice April 1, 2026

Online Payment Processing

Detected by Pingoru
Apr 01, 2026, 02:21 PM UTC
Resolved
Apr 01, 2026, 07:51 PM UTC
Duration
5h 29m
Affected: Card-Not-Present Payments
Timeline · 4 updates
  1. investigating Apr 01, 2026, 02:21 PM UTC

    We have identified the issue and implemented a fix. Service has now been restored. Please let us know if you continue to experience any issues.

  2. investigating Apr 01, 2026, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2026, 03:38 PM UTC

    We have identified the issue and implemented a fix. Service has now been restored. Please let us know if you continue to experience any issues.

  4. resolved Apr 01, 2026, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 4, 2026

Card-Present Payment Issues

Detected by Pingoru
Mar 04, 2026, 02:38 PM UTC
Resolved
Mar 04, 2026, 03:28 PM UTC
Duration
50m
Affected: Card-Present Payments
Timeline · 3 updates
  1. investigating Mar 04, 2026, 02:38 PM UTC

    We are receiving reports that some districts are unable to process in-person payments. Our team is aware of the issue and is actively investigating. We will provide an update as soon as more information becomes available.

  2. monitoring Mar 04, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2026, 03:28 PM UTC

    We have identified the root cause of the POS issue and applied a fix. The issue is now fully resolved and all devices should be processing payments normally. The incident has now been resolved. Please reach out if you are still experiencing any issues.

Read the full incident report →

Notice March 3, 2026

Outage affecting the Federal Reserve ACH network

Detected by Pingoru
Mar 03, 2026, 06:39 PM UTC
Resolved
Mar 04, 2026, 12:52 AM UTC
Duration
6h 13m
Timeline · 3 updates
  1. identified Mar 03, 2026, 06:39 PM UTC

    We have been notified of a delay impacting today’s settlement files for US merchant accounts due to a nationwide outage affecting the Federal Reserve ACH network. This disruption is impacting ACH processing across all US banks and payment processors. All InTouch transactions have been successfully captured, and all funds collected are secure. Settlement to your merchant account will occur as soon as the Federal Reserve ACH services are restored. You can monitor the status of the Federal Reserve services here: https://frbservices.org/app/status/serviceStatus.do (see “FedACH”) We will continue to monitor the situation and provide updates as more information becomes available.

  2. monitoring Mar 03, 2026, 10:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2026, 12:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Intermittent Access Issues

Detected by Pingoru
Feb 10, 2026, 06:11 PM UTC
Resolved
Feb 10, 2026, 07:47 PM UTC
Duration
1h 35m
Affected: DNSimple Name Servers
Timeline · 3 updates
  1. identified Feb 10, 2026, 06:11 PM UTC

    We have been made aware that our DNS provider is experiencing an issue that may cause intermittent access problems to the InTouch platform for some districts. Some users may experience a 'cannot reach this page' error when attempting to access the application. The provider has identified the issue and is actively working on a fix. We are monitoring progress closely and will provide another update shortly.

  2. monitoring Feb 10, 2026, 07:40 PM UTC

    Our DNS provider has restored services.

  3. resolved Feb 10, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025

POS Payment Processing Issue (Nuvei)

Detected by Pingoru
Nov 13, 2025, 03:40 PM UTC
Resolved
Nov 13, 2025, 11:18 PM UTC
Duration
7h 38m
Timeline · 7 updates
  1. investigating Nov 13, 2025, 03:40 PM UTC

    We’re currently experiencing an issue affecting point-of-sale (POS) payment processing through Nuvei. As a result, transactions may be declined at checkout. Our team is actively investigating the root cause and working closely with Nuvei to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We’ll continue to provide progress updates here.

  2. investigating Nov 13, 2025, 03:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 13, 2025, 04:11 PM UTC

    Nuvei has identified the root cause and is actively working on a solution.

  4. identified Nov 13, 2025, 05:12 PM UTC

    We are still actively working on a solution. The issue remains in progress, and we will share another update as soon as we have more information. Thank you for your patience.

  5. identified Nov 13, 2025, 06:12 PM UTC

    Some devices have started processing payments, but the overall resolution is still in progress. If you previously submitted a ticket regarding this issue, please update your ticket to let us know whether you are now able to process POS transactions. Thank you for your continued patience—we’ll share another update as soon as we have more information.

  6. monitoring Nov 13, 2025, 06:49 PM UTC

    We have completed fixing the issue, and all affected POS devices should now be processing payments normally. We will continue monitoring on our end. If you are still experiencing POS declines, please reach out to our support team for assistance. We sincerely apologize for the disruption this caused to your daily operations and thank you for your patience throughout this process.

  7. resolved Nov 13, 2025, 11:18 PM UTC

    We have been monitoring and have not received any further reports of issues. This incident is now resolved. If you continue to experience POS payment declines, please reach out to [email protected]. Thank you for your kind messages and understanding while we worked to resolve this.

Read the full incident report →

Notice October 29, 2025

Azure Outage - Access Issues

Detected by Pingoru
Oct 29, 2025, 04:53 PM UTC
Resolved
Oct 29, 2025, 07:37 PM UTC
Duration
2h 43m
Timeline · 3 updates
  1. identified Oct 29, 2025, 04:53 PM UTC

    We are currently experiencing connectivity issues due to an Azure service outage. Our team is monitoring the situation closely. As a temporary workaround, you can access InTouch using this alternative URL: https://westus2.intouchpay.com/ You can track Azure's status at: https://status.azure.com/

  2. monitoring Oct 29, 2025, 06:56 PM UTC

    Our team has failed over to an alternate WAF and restored service at https://app.intouchpay.com We will continue to monitor the situation and provide updates as needed.

  3. resolved Oct 29, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →