InTouch Receipting incident
Outage affecting the Federal Reserve ACH network
InTouch Receipting experienced a notice incident on March 3, 2026, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 03, 2026, 06:39 PM UTC
We have been notified of a delay impacting today’s settlement files for US merchant accounts due to a nationwide outage affecting the Federal Reserve ACH network. This disruption is impacting ACH processing across all US banks and payment processors. All InTouch transactions have been successfully captured, and all funds collected are secure. Settlement to your merchant account will occur as soon as the Federal Reserve ACH services are restored. You can monitor the status of the Federal Reserve services here: https://frbservices.org/app/status/serviceStatus.do (see “FedACH”) We will continue to monitor the situation and provide updates as more information becomes available.
- monitoring Mar 03, 2026, 10:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 12:52 AM UTC
This incident has been resolved.