InTouch Receipting incident

POS Payment Processing Issue (Nuvei)

Notice Resolved View vendor source →

InTouch Receipting experienced a notice incident on November 13, 2025, lasting 7h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 03:40 PM UTC
Resolved
Nov 13, 2025, 11:18 PM UTC
Duration
7h 38m
Detected by Pingoru
Nov 13, 2025, 03:40 PM UTC

Update timeline

  1. investigating Nov 13, 2025, 03:40 PM UTC

    We’re currently experiencing an issue affecting point-of-sale (POS) payment processing through Nuvei. As a result, transactions may be declined at checkout. Our team is actively investigating the root cause and working closely with Nuvei to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We’ll continue to provide progress updates here.

  2. investigating Nov 13, 2025, 03:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 13, 2025, 04:11 PM UTC

    Nuvei has identified the root cause and is actively working on a solution.

  4. identified Nov 13, 2025, 05:12 PM UTC

    We are still actively working on a solution. The issue remains in progress, and we will share another update as soon as we have more information. Thank you for your patience.

  5. identified Nov 13, 2025, 06:12 PM UTC

    Some devices have started processing payments, but the overall resolution is still in progress. If you previously submitted a ticket regarding this issue, please update your ticket to let us know whether you are now able to process POS transactions. Thank you for your continued patience—we’ll share another update as soon as we have more information.

  6. monitoring Nov 13, 2025, 06:49 PM UTC

    We have completed fixing the issue, and all affected POS devices should now be processing payments normally. We will continue monitoring on our end. If you are still experiencing POS declines, please reach out to our support team for assistance. We sincerely apologize for the disruption this caused to your daily operations and thank you for your patience throughout this process.

  7. resolved Nov 13, 2025, 11:18 PM UTC

    We have been monitoring and have not received any further reports of issues. This incident is now resolved. If you continue to experience POS payment declines, please reach out to [email protected]. Thank you for your kind messages and understanding while we worked to resolve this.