InTouch Receipting incident
Intermittent issues with our Support Portal
InTouch Receipting experienced a notice incident on September 16, 2026, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 16, 2026, 01:01 PM UTC
We’re currently experiencing intermittent issues with our Support Portal due to disruptions affecting the platform that powers it. As a result, you may have difficulty accessing the Support Portal or submitting support cases through the webform. While this issue is ongoing, we encourage you to submit support cases via email at [email protected]. We will update the status page as soon as additional information becomes available. We apologize for the inconvenience and appreciate your patience as we work through this issue.
- monitoring Sep 16, 2026, 02:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 16, 2026, 02:24 PM UTC
This issue has been resolved. If you are still experiencing any issues, you may need to clear your browser cache and restart your session for the fixes to fully take effect. If you continue to experience issues after doing so, please contact us at [email protected]