Intercom Outage History
Intercom is up right nowThere were 64 Intercom outages since February 6, 2026 totaling 47h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
[AU Hosting] Inbound Phone calls not routing to Teammates
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- investigating Feb 27, 2026, 04:44 PM UTC
Status: Investigating We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Web Messenger (Operational) Fin AI Agent (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational) Other (Operational) Inbox (Operational) Tickets (Operational) Knowledge Hub (Operational) Apps and Integrations (Operational) Mobile Messenger (Operational) REST API (Operational) Phone (Partial outage) Outbound (Operational) Reporting (Operational)
- resolved Feb 27, 2026, 05:53 PM UTC
Status: Resolved The team has shipped a fix and all phone calls should be properly routed now. Affected components Inbox (Operational) Webhooks (Operational) Copilot (Operational) Apps and Integrations (Operational) Web Messenger (Operational) Phone (Operational) REST API (Operational) Outbound (Operational) Fin AI Agent (Operational) Tickets (Operational) Omnichannel (Operational) Reporting (Operational) Other (Operational) Mobile Messenger (Operational) Help Center (Operational) Knowledge Hub (Operational)
[EU Hosting] Inbound Phone calls not routing to Teammates
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- investigating Feb 27, 2026, 04:44 PM UTC
Status: Investigating We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Help Center (Operational) Reporting (Operational) REST API (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Copilot (Operational) Other (Operational) Mobile Messenger (Operational) Inbox (Operational) Webhooks (Operational) Omnichannel (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Outbound (Operational) Phone (Partial outage) Tickets (Operational)
- resolved Feb 27, 2026, 05:53 PM UTC
Status: Resolved The team has shipped a fix and all phone calls should be properly routed now. Affected components Web Messenger (Operational) Webhooks (Operational) Omnichannel (Operational) Reporting (Operational) Mobile Messenger (Operational) Tickets (Operational) Help Center (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Other (Operational) Fin AI Agent (Operational) Inbox (Operational) Outbound (Operational) Phone (Operational) REST API (Operational) Copilot (Operational)
[US Hosting] Inbound Phone calls not routing to Teammates
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- investigating Feb 27, 2026, 04:44 PM UTC
Status: Investigating We're receiving reports that there is an issue routing inbound phone calls. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Phone (Partial outage) Webhooks (Operational) REST API (Operational) Fin AI Agent (Operational) Inbox (Operational) Copilot (Operational) Help Center (Operational) Outbound (Operational) Tickets (Operational) Omnichannel (Operational) Reporting (Operational) Other (Operational) Mobile Messenger (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Web Messenger (Operational)
- resolved Feb 27, 2026, 05:53 PM UTC
Status: Resolved The team has shipped a fix and all phone calls should be properly routed now. Affected components Webhooks (Operational) REST API (Operational) Help Center (Operational) Mobile Messenger (Operational) Copilot (Operational) Outbound (Operational) Other (Operational) Fin AI Agent (Operational) Inbox (Operational) Phone (Operational) Omnichannel (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Tickets (Operational) Reporting (Operational)
[US Hosting] Fin Performance Degradation
Affected: Fin AI Agent
Timeline · 3 updates
- investigating Feb 27, 2026, 01:16 PM UTC
Status: Investigating We're seeing issues with Fin where it is escalating to support teams more than usual. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Fin AI Agent (Degraded performance)
- monitoring Feb 27, 2026, 01:38 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Degraded performance)
- resolved Feb 27, 2026, 02:01 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)
Fin Performance Degradation
[AU Hosting] Delays in sending emails from Intercom
Affected: OmnichannelOutboundOther
Timeline · 3 updates
- identified Feb 24, 2026, 07:32 PM UTC
Status: Identified Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- monitoring Feb 24, 2026, 07:43 PM UTC
Status: Monitoring Things are looking better now and we're processing our backlogs. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- resolved Feb 24, 2026, 07:51 PM UTC
Status: Resolved Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal. Affected components Omnichannel (Operational) Outbound (Operational) Other (Operational)
[US Hosting] Delays in sending emails from Intercom
Affected: OmnichannelOutboundOther
Timeline · 3 updates
- identified Feb 24, 2026, 07:32 PM UTC
Status: Identified Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- monitoring Feb 24, 2026, 07:43 PM UTC
Status: Monitoring Things are looking better now and we're processing our backlogs. Affected components Omnichannel (Partial outage) Outbound (Partial outage) Other (Partial outage)
- resolved Feb 24, 2026, 07:51 PM UTC
Status: Resolved Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal. Affected components Omnichannel (Operational) Outbound (Operational) Other (Operational)
Delays in sending emails from Intercom
[AU Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files
Affected: Omnichannel
Timeline · 3 updates
- investigating Feb 06, 2026, 05:43 PM UTC
Status: Investigating Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Omnichannel (Degraded performance)
- monitoring Feb 08, 2026, 03:44 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Omnichannel (Degraded performance)
- resolved Feb 08, 2026, 03:51 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Omnichannel (Operational)
[EU Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files
Affected: Omnichannel
Timeline · 3 updates
- investigating Feb 06, 2026, 05:43 PM UTC
Status: Investigating Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Omnichannel (Degraded performance)
- monitoring Feb 08, 2026, 03:44 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Omnichannel (Degraded performance)
- resolved Feb 08, 2026, 03:51 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Omnichannel (Operational)
[US Hosting] Whatsapp inbound customers experiencing intermittent issues sending media files
Affected: Omnichannel
Timeline · 3 updates
- investigating Feb 06, 2026, 05:43 PM UTC
Status: Investigating Customers who are using the WhatsApp channel are currently experiencing issues receiving media types. We have disabling the ability to send all media types until we resolve the issue. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Omnichannel (Degraded performance)
- monitoring Feb 08, 2026, 03:44 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Omnichannel (Degraded performance)
- resolved Feb 08, 2026, 03:51 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Omnichannel (Operational)
Latency in the inbox for a subset of customers
Whatsapp inbound customers experiencing intermittent issues sending media files
Looking to track Intercom downtime and outages?
Pingoru polls Intercom's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Intercom reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Intercom alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Intercom for free
5 free monitors · No credit card required