Intercom Outage History
Intercom is up right nowIntercom had 108 outages in the last 2 years totaling 24h 46m of downtime — averaging 4.4 incidents per month.
There were 108 Intercom outages since January 27, 2026 totaling 24h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Conversations API: Elevated errors and latency
[US Hosting] Conversations API: Elevated errors and latency
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 30, 2026, 02:13 PM UTC
Status: Resolved We experienced elevated errors and latency on the Conversations API, specifically with the search method. The impact occurred between 11.47 UTC and 12.18 UTC. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Mobile Messenger (Operational) Fin AI Agent (Operational) Help Center (Operational) Knowledge Hub (Operational) Outbound (Operational) Webhooks (Operational) REST API (Operational) Reporting (Operational) Web Messenger (Operational) Inbox (Operational) Phone (Operational) Copilot (Operational) Apps and Integrations (Operational) Other (Operational) Tickets (Operational) Omnichannel (Operational)
[US Hosting] Increased errors and latency with Inbox
Affected: Inbox
Timeline · 3 updates
- investigating Mar 20, 2026, 06:43 PM UTC
Status: Investigating We're seeing errors and latency issues with Intercom Inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Degraded performance)
- investigating Mar 20, 2026, 07:32 PM UTC
Status: Investigating We’re actively investigating errors and elevated latency affecting Inbox and working to identify the root cause. We’ll provide an update as soon as we have more information Affected components Inbox (Degraded performance)
- resolved Mar 20, 2026, 07:52 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational)
[EU Hosting] Delayed update to Reports in the EU hosting region
Affected: Reporting
Timeline · 2 updates
- monitoring Mar 20, 2026, 03:05 PM UTC
Status: Monitoring Reporting data is delayed in the EU hosting region. We're expecting it to be recovered by 17:00 UTC. Affected components Reporting (Degraded performance)
- resolved Mar 20, 2026, 07:26 PM UTC
Status: Resolved Reporting data is back up to date. Affected components Reporting (Operational)
Increased errors and latency with Inbox
[EU Hosting] Errors in the European Hosting Region
Affected: InboxWeb MessengerMobile Messenger
Timeline · 2 updates
- identified Mar 20, 2026, 04:47 PM UTC
Status: Identified The Intercom Inbox and other features in the European hosting region had two waves of errors between 16:35:30 - 16:36:00 UTC and 16:38:50 - 16:39:40 UTC. We have identified the cause. Affected components Web Messenger (Partial outage) Inbox (Partial outage) Mobile Messenger (Partial outage)
- resolved Mar 20, 2026, 05:04 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Affected components Mobile Messenger (Operational) Web Messenger (Operational) Inbox (Operational)
Errors in the European Hosting Region
Delayed update to Reports in the EU hosting region
[EU Hosting] Intercom Inbox is experiencing difficulties
Affected: Inbox
Timeline · 3 updates
- investigating Mar 16, 2026, 03:50 PM UTC
Status: Investigating The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Inbox (Full outage)
- monitoring Mar 16, 2026, 04:16 PM UTC
Status: Monitoring The inbox is now accessible since 16:07 UTC Affected components Inbox (Full outage)
- resolved Mar 16, 2026, 05:50 PM UTC
Status: Resolved This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours. Affected components Inbox (Operational)
Intercom Inbox is experiencing difficulties
[EU Hosting] Slowness and errors in Inbox translations in the European hosting region
Affected: Inbox
Timeline · 2 updates
- investigating Mar 16, 2026, 02:14 PM UTC
Status: Investigating We're investigating issues with inbox translations in the European hosting region. Affected components Inbox (Degraded performance)
- resolved Mar 16, 2026, 03:23 PM UTC
Status: Resolved Between 11:52 - 14:13 UTC inbox translations in the Europe hosting region were slow or returning errors. The problem has since been resolved. Affected components Inbox (Operational)
Slowness and errors in Inbox translations in the European hosting region
[AU Hosting] Attachments using the Android SDK not working
Affected: REST API
Timeline · 5 updates
- investigating Mar 11, 2026, 02:43 PM UTC
Status: Investigating We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 03:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:03 PM UTC
Status: Identified We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:20 PM UTC
Status: Identified We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident. Affected components REST API (Degraded performance)
- resolved Mar 11, 2026, 05:22 PM UTC
Status: Resolved We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components REST API (Operational)
[EU Hosting] Attachments using the Android SDK not working
Affected: REST API
Timeline · 5 updates
- investigating Mar 11, 2026, 02:43 PM UTC
Status: Investigating We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 03:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:03 PM UTC
Status: Identified We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:20 PM UTC
Status: Identified We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident. Affected components REST API (Degraded performance)
- resolved Mar 11, 2026, 05:22 PM UTC
Status: Resolved We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components REST API (Operational)
[US Hosting] Attachments using the Android SDK not working
Affected: REST API
Timeline · 5 updates
- investigating Mar 11, 2026, 02:43 PM UTC
Status: Investigating We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 03:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:03 PM UTC
Status: Identified We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:20 PM UTC
Status: Identified We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident. Affected components REST API (Degraded performance)
- resolved Mar 11, 2026, 05:22 PM UTC
Status: Resolved We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components REST API (Operational)
Attachments using the Android SDK not working
Errors when accessing some articles
[AU Hosting] Errors when accessing some articles
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Mobile Messenger (Operational) Webhooks (Operational) Outbound (Operational) Other (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Inbox (Operational) Phone (Operational) Tickets (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Reporting (Operational) REST API (Operational) Copilot (Operational) Apps and Integrations (Operational)
[EU Hosting] Errors when accessing some articles
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Phone (Operational) REST API (Operational) Inbox (Operational) Tickets (Operational) Outbound (Operational) Other (Operational) Fin AI Agent (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational)
[US Hosting] Errors when accessing some articles
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Phone (Operational) Copilot (Operational) Help Center (Operational) Fin AI Agent (Operational) Outbound (Operational) Mobile Messenger (Operational) REST API (Operational) Tickets (Operational) Apps and Integrations (Operational) Other (Operational) Inbox (Operational) Webhooks (Operational) Omnichannel (Operational) Reporting (Operational) Knowledge Hub (Operational) Web Messenger (Operational)
Increased errors and latency with the Helpdesk
[US Hosting] Increased errors and latency with the Helpdesk
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- identified Mar 06, 2026, 01:51 PM UTC
Status: Identified Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more. Affected components Mobile Messenger (Operational) Web Messenger (Operational) REST API (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Phone (Operational) Webhooks (Operational) Apps and Integrations (Operational) Reporting (Operational) Tickets (Operational) Other (Operational) Fin AI Agent (Operational) Inbox (Full outage) Outbound (Operational)
- resolved Mar 06, 2026, 01:54 PM UTC
Status: Resolved From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to [email protected] if you experience any issues Affected components REST API (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Help Center (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational) Outbound (Operational) Inbox (Operational) Tickets (Operational) Other (Operational) Fin AI Agent (Operational) Phone (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational)
[AU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes
Affected: InboxReporting
Timeline · 4 updates
- investigating Mar 05, 2026, 03:56 PM UTC
Status: Investigating We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Partial outage) Reporting (Degraded performance)
- investigating Mar 05, 2026, 04:25 PM UTC
Status: Investigating We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more. Affected components Reporting (Partial outage) Inbox (Partial outage)
- identified Mar 05, 2026, 04:46 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Inbox (Operational) Reporting (Partial outage)
- resolved Mar 05, 2026, 05:01 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational) Reporting (Operational)
[EU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes
Affected: InboxReporting
Timeline · 4 updates
- investigating Mar 05, 2026, 03:56 PM UTC
Status: Investigating We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Partial outage) Reporting (Degraded performance)
- investigating Mar 05, 2026, 04:25 PM UTC
Status: Investigating We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more. Affected components Inbox (Partial outage) Reporting (Partial outage)
- identified Mar 05, 2026, 04:46 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Inbox (Operational) Reporting (Partial outage)
- resolved Mar 05, 2026, 05:01 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational) Reporting (Operational)