Intercom incident

[US Hosting] Increased errors and latency with Inbox

Minor Resolved View vendor source →

Intercom experienced a minor incident on March 20, 2026 affecting Inbox, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 07:52 PM UTC
Resolved
Mar 20, 2026, 07:52 PM UTC
Duration
—
Detected by Pingoru
Mar 20, 2026, 07:52 PM UTC

Affected components

Inbox

Update timeline

  1. investigating Mar 20, 2026, 06:43 PM UTC

    Status: Investigating We're seeing errors and latency issues with Intercom Inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Degraded performance)

  2. investigating Mar 20, 2026, 07:32 PM UTC

    Status: Investigating We’re actively investigating errors and elevated latency affecting Inbox and working to identify the root cause. We’ll provide an update as soon as we have more information Affected components Inbox (Degraded performance)

  3. resolved Mar 20, 2026, 07:52 PM UTC

    Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational)