Intercom incident

[EU Hosting] Errors in the European Hosting Region

Minor Resolved View vendor source →

Intercom experienced a minor incident on March 20, 2026 affecting Inbox and Web Messenger and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 05:04 PM UTC
Resolved
Mar 20, 2026, 05:04 PM UTC
Duration
—
Detected by Pingoru
Mar 20, 2026, 05:04 PM UTC

Affected components

InboxWeb MessengerMobile Messenger

Update timeline

  1. identified Mar 20, 2026, 04:47 PM UTC

    Status: Identified The Intercom Inbox and other features in the European hosting region had two waves of errors between 16:35:30 - 16:36:00 UTC and 16:38:50 - 16:39:40 UTC. We have identified the cause. Affected components Web Messenger (Partial outage) Inbox (Partial outage) Mobile Messenger (Partial outage)

  2. resolved Mar 20, 2026, 05:04 PM UTC

    Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Affected components Mobile Messenger (Operational) Web Messenger (Operational) Inbox (Operational)