Intercom incident
[EU Hosting] Intercom Inbox is experiencing difficulties
Affected components
Update timeline
- investigating Mar 16, 2026, 03:50 PM UTC
Status: Investigating The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Inbox (Full outage)
- monitoring Mar 16, 2026, 04:16 PM UTC
Status: Monitoring The inbox is now accessible since 16:07 UTC Affected components Inbox (Full outage)
- resolved Mar 16, 2026, 05:50 PM UTC
Status: Resolved This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours. Affected components Inbox (Operational)
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