Intercom incident

[EU Hosting] Intercom Inbox is experiencing difficulties

Minor Resolved View vendor source →

Intercom experienced a minor incident on March 16, 2026 affecting Inbox, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 05:50 PM UTC
Resolved
Mar 16, 2026, 05:50 PM UTC
Duration
—
Detected by Pingoru
Mar 16, 2026, 05:50 PM UTC

Affected components

Inbox

Update timeline

  1. investigating Mar 16, 2026, 03:50 PM UTC

    Status: Investigating The Intercom Inbox is experiencing difficulties in the European hosting region. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Inbox (Full outage)

  2. monitoring Mar 16, 2026, 04:16 PM UTC

    Status: Monitoring The inbox is now accessible since 16:07 UTC Affected components Inbox (Full outage)

  3. resolved Mar 16, 2026, 05:50 PM UTC

    Status: Resolved This incident is resolved. The Inbox had high latency and errors between 15:44 UTC and 16:07 UTC. The Messenger was impacted between 16:03 UTC and 16:09 UTC. We will provide a root cause analysis here within 48 hours. Affected components Inbox (Operational)