Intercom incident
[US Hosting] Conversations API: Elevated errors and latency
Intercom experienced a minor incident on March 30, 2026 affecting Fin AI Agent and Inbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 30, 2026, 02:13 PM UTC
Status: Resolved We experienced elevated errors and latency on the Conversations API, specifically with the search method. The impact occurred between 11.47 UTC and 12.18 UTC. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Mobile Messenger (Operational) Fin AI Agent (Operational) Help Center (Operational) Knowledge Hub (Operational) Outbound (Operational) Webhooks (Operational) REST API (Operational) Reporting (Operational) Web Messenger (Operational) Inbox (Operational) Phone (Operational) Copilot (Operational) Apps and Integrations (Operational) Other (Operational) Tickets (Operational) Omnichannel (Operational)