Intercom Outage History
Intercom is up right nowThere were 64 Intercom outages since February 6, 2026 totaling 7h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
[EU Hosting] Slowness and errors in Inbox translations in the European hosting region
Affected: Inbox
Timeline · 2 updates
- investigating Mar 16, 2026, 02:14 PM UTC
Status: Investigating We're investigating issues with inbox translations in the European hosting region. Affected components Inbox (Degraded performance)
- resolved Mar 16, 2026, 03:23 PM UTC
Status: Resolved Between 11:52 - 14:13 UTC inbox translations in the Europe hosting region were slow or returning errors. The problem has since been resolved. Affected components Inbox (Operational)
Slowness and errors in Inbox translations in the European hosting region
[AU Hosting] Attachments using the Android SDK not working
Affected: REST API
Timeline · 5 updates
- investigating Mar 11, 2026, 02:43 PM UTC
Status: Investigating We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 03:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:03 PM UTC
Status: Identified We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:20 PM UTC
Status: Identified We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident. Affected components REST API (Degraded performance)
- resolved Mar 11, 2026, 05:22 PM UTC
Status: Resolved We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components REST API (Operational)
[EU Hosting] Attachments using the Android SDK not working
Affected: REST API
Timeline · 5 updates
- investigating Mar 11, 2026, 02:43 PM UTC
Status: Investigating We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 03:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:03 PM UTC
Status: Identified We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:20 PM UTC
Status: Identified We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident. Affected components REST API (Degraded performance)
- resolved Mar 11, 2026, 05:22 PM UTC
Status: Resolved We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components REST API (Operational)
[US Hosting] Attachments using the Android SDK not working
Affected: REST API
Timeline · 5 updates
- investigating Mar 11, 2026, 02:43 PM UTC
Status: Investigating We are currently investigating reports of attachment uploads not working for customers using our Android SDK. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 03:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we have more to share. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:03 PM UTC
Status: Identified We're continuing to work on a fix for this issue. We’ll update you here once we’ve confirmed our fix has been released. Affected components REST API (Degraded performance)
- identified Mar 11, 2026, 04:20 PM UTC
Status: Identified We've released a new version of the Android SDK to mitigate this issue for customers who are in a position to upgrade to version 17.4.7 - https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation For customers who can't upgrade - we are working on a solution to fix this too and will share more as we continue to work the incident. Affected components REST API (Degraded performance)
- resolved Mar 11, 2026, 05:22 PM UTC
Status: Resolved We've resolved the issue with customers using Android SDK seeing increased failures in attachments to conversations. We've released a new Android SDK version that will resolve this, but we have also implemented fixes to ensure backwards compatibility with older Android SDK versions. The latest Android SDK is available here: https://github.com/intercom/intercom-android/releases/tag/17.4.7 Our Developer Docs have details on how to do so here: https://developers.intercom.com/installing-intercom/android/installation All services are now working as expected. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components REST API (Operational)
Attachments using the Android SDK not working
Errors when accessing some articles
[AU Hosting] Errors when accessing some articles
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Mobile Messenger (Operational) Webhooks (Operational) Outbound (Operational) Other (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Inbox (Operational) Phone (Operational) Tickets (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Reporting (Operational) REST API (Operational) Copilot (Operational) Apps and Integrations (Operational)
[EU Hosting] Errors when accessing some articles
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Phone (Operational) REST API (Operational) Inbox (Operational) Tickets (Operational) Outbound (Operational) Other (Operational) Fin AI Agent (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational)
[US Hosting] Errors when accessing some articles
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Phone (Operational) Copilot (Operational) Help Center (Operational) Fin AI Agent (Operational) Outbound (Operational) Mobile Messenger (Operational) REST API (Operational) Tickets (Operational) Apps and Integrations (Operational) Other (Operational) Inbox (Operational) Webhooks (Operational) Omnichannel (Operational) Reporting (Operational) Knowledge Hub (Operational) Web Messenger (Operational)
Increased errors and latency with the Helpdesk
[US Hosting] Increased errors and latency with the Helpdesk
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- identified Mar 06, 2026, 01:51 PM UTC
Status: Identified Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more. Affected components Mobile Messenger (Operational) Web Messenger (Operational) REST API (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Phone (Operational) Webhooks (Operational) Apps and Integrations (Operational) Reporting (Operational) Tickets (Operational) Other (Operational) Fin AI Agent (Operational) Inbox (Full outage) Outbound (Operational)
- resolved Mar 06, 2026, 01:54 PM UTC
Status: Resolved From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to [email protected] if you experience any issues Affected components REST API (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Help Center (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational) Outbound (Operational) Inbox (Operational) Tickets (Operational) Other (Operational) Fin AI Agent (Operational) Phone (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational)
[AU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes
Affected: InboxReporting
Timeline · 4 updates
- investigating Mar 05, 2026, 03:56 PM UTC
Status: Investigating We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Partial outage) Reporting (Degraded performance)
- investigating Mar 05, 2026, 04:25 PM UTC
Status: Investigating We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more. Affected components Reporting (Partial outage) Inbox (Partial outage)
- identified Mar 05, 2026, 04:46 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Inbox (Operational) Reporting (Partial outage)
- resolved Mar 05, 2026, 05:01 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational) Reporting (Operational)
[EU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes
Affected: InboxReporting
Timeline · 4 updates
- investigating Mar 05, 2026, 03:56 PM UTC
Status: Investigating We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Partial outage) Reporting (Degraded performance)
- investigating Mar 05, 2026, 04:25 PM UTC
Status: Investigating We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more. Affected components Inbox (Partial outage) Reporting (Partial outage)
- identified Mar 05, 2026, 04:46 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Inbox (Operational) Reporting (Partial outage)
- resolved Mar 05, 2026, 05:01 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational) Reporting (Operational)
[US Hosting] Workflows and Reporting experiencing issues with Conversation Attributes
Affected: InboxReporting
Timeline · 4 updates
- investigating Mar 05, 2026, 03:56 PM UTC
Status: Investigating We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Partial outage) Reporting (Degraded performance)
- investigating Mar 05, 2026, 04:25 PM UTC
Status: Investigating We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more. Affected components Inbox (Partial outage) Reporting (Partial outage)
- identified Mar 05, 2026, 04:46 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Inbox (Operational) Reporting (Partial outage)
- resolved Mar 05, 2026, 05:01 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational) Reporting (Operational)
Workflows and Reporting experiencing issues with Conversation Attributes
Helpdesk functionality degraded
[AU Hosting] Helpdesk functionality degraded
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- identified Mar 04, 2026, 10:52 AM UTC
Status: Identified We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Omnichannel (Operational) Other (Operational) Knowledge Hub (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Webhooks (Operational) Copilot (Operational) Tickets (Operational) Reporting (Operational) Inbox (Partial outage) Phone (Operational) Help Center (Operational) Apps and Integrations (Operational) Outbound (Operational) REST API (Operational)
- resolved Mar 04, 2026, 11:35 AM UTC
Status: Resolved From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational) REST API (Operational) Outbound (Operational) Omnichannel (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Phone (Operational) Webhooks (Operational) Copilot (Operational) Tickets (Operational) Other (Operational) Inbox (Operational) Help Center (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational)
[EU Hosting] Helpdesk functionality degraded
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- identified Mar 04, 2026, 10:52 AM UTC
Status: Identified We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components REST API (Operational) Reporting (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Webhooks (Operational) Tickets (Operational) Help Center (Operational) Outbound (Operational) Inbox (Partial outage) Copilot (Operational) Omnichannel (Operational) Other (Operational) Mobile Messenger (Operational) Phone (Operational) Apps and Integrations (Operational)
- resolved Mar 04, 2026, 11:35 AM UTC
Status: Resolved From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Web Messenger (Operational) Inbox (Operational) Help Center (Operational) Fin AI Agent (Operational) Phone (Operational) REST API (Operational) Omnichannel (Operational) Webhooks (Operational) Copilot (Operational) Reporting (Operational) Outbound (Operational) Mobile Messenger (Operational) Tickets (Operational) Apps and Integrations (Operational) Knowledge Hub (Operational) Other (Operational)
[US Hosting] Helpdesk functionality degraded
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- identified Mar 04, 2026, 10:52 AM UTC
Status: Identified We have identified a problem loading User and Conversation Data within the Helpdesk. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Fin AI Agent (Operational) Omnichannel (Operational) Phone (Operational) Help Center (Operational) Inbox (Partial outage) Webhooks (Operational) Copilot (Operational) Apps and Integrations (Operational) Reporting (Operational) Other (Operational) REST API (Operational) Tickets (Operational) Knowledge Hub (Operational) Outbound (Operational) Mobile Messenger (Operational) Web Messenger (Operational)
- resolved Mar 04, 2026, 11:35 AM UTC
Status: Resolved From 10:52 - 11:35 UTC, User Data and Conversation Data would not load in the Helpdesk. There were also failures in Ticket Creation. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Apps and Integrations (Operational) Knowledge Hub (Operational) Mobile Messenger (Operational) Webhooks (Operational) Copilot (Operational) Other (Operational) Phone (Operational) Omnichannel (Operational) Help Center (Operational) Outbound (Operational) Fin AI Agent (Operational) Inbox (Operational) Reporting (Operational) Web Messenger (Operational) REST API (Operational) Tickets (Operational)
[US Hosting] Delays in conversation processing
Affected: Fin AI AgentInbox
Timeline · 4 updates
- investigating Mar 03, 2026, 01:04 PM UTC
Status: Investigating We're investigating delays in processing conversations in Intercom in the USA hosting region. This will delay conversations reaching the inbox and being processed by Fin. Affected components Fin AI Agent (Degraded performance) Inbox (Degraded performance)
- identified Mar 03, 2026, 01:34 PM UTC
Status: Identified We're continuing to investigate delayed conversation processing. Affected components Fin AI Agent (Degraded performance) Inbox (Degraded performance)
- monitoring Mar 03, 2026, 01:50 PM UTC
Status: Monitoring We've fixed conversation processing and are monitoring the situation. Affected components Fin AI Agent (Degraded performance) Inbox (Degraded performance)
- resolved Mar 03, 2026, 02:08 PM UTC
Status: Resolved Between 12:32 UTC and 13:11 UTC there were intermittent delays in conversation processing of up to a few minutes, across all of Intercom and Fin in the USA hosting region. The cause of the problem has been mitigated and we're immediately working on a deeper fix. Affected components Fin AI Agent (Operational) Inbox (Operational)
Delays in conversation processing
Fin experiencing delays
[US Hosting] Fin experiencing delays
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 2 updates
- identified Mar 02, 2026, 04:30 PM UTC
Status: Identified Fin is currently experiencing difficulties. Fin may be slow to respond or escalate a conversation. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Apps and Integrations (Operational) Reporting (Operational) Outbound (Operational) Mobile Messenger (Operational) REST API (Operational) Help Center (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Inbox (Operational) Webhooks (Operational) Other (Operational) Fin AI Agent (Degraded performance) Phone (Operational) Copilot (Operational) Tickets (Operational) Omnichannel (Operational)
- resolved Mar 03, 2026, 05:00 AM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Mobile Messenger (Operational) Knowledge Hub (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Help Center (Operational) Phone (Operational) REST API (Operational) Copilot (Operational) Omnichannel (Operational) Reporting (Operational) Outbound (Operational) Inbox (Operational) Webhooks (Operational) Tickets (Operational) Apps and Integrations (Operational) Other (Operational)
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