[EU Hosting] Workflows and Reporting experiencing issues with Conversation Attributes

Update timeline

1. investigating Mar 05, 2026, 03:56 PM UTC

   Status: Investigating We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Partial outage) Reporting (Degraded performance)

2. investigating Mar 05, 2026, 04:25 PM UTC

   Status: Investigating We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more. Affected components Inbox (Partial outage) Reporting (Partial outage)

3. identified Mar 05, 2026, 04:46 PM UTC

   Status: Identified We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Inbox (Operational) Reporting (Partial outage)

4. resolved Mar 05, 2026, 05:01 PM UTC

   Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational) Reporting (Operational)