Intercom incident
[US Hosting] Increased errors and latency with the Helpdesk
Intercom experienced a minor incident on March 6, 2026 affecting Fin AI Agent and Inbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 06, 2026, 01:51 PM UTC
Status: Identified Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more. Affected components Mobile Messenger (Operational) Web Messenger (Operational) REST API (Operational) Copilot (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Phone (Operational) Webhooks (Operational) Apps and Integrations (Operational) Reporting (Operational) Tickets (Operational) Other (Operational) Fin AI Agent (Operational) Inbox (Full outage) Outbound (Operational)
- resolved Mar 06, 2026, 01:54 PM UTC
Status: Resolved From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to [email protected] if you experience any issues Affected components REST API (Operational) Mobile Messenger (Operational) Web Messenger (Operational) Help Center (Operational) Apps and Integrations (Operational) Reporting (Operational) Knowledge Hub (Operational) Outbound (Operational) Inbox (Operational) Tickets (Operational) Other (Operational) Fin AI Agent (Operational) Phone (Operational) Webhooks (Operational) Copilot (Operational) Omnichannel (Operational)