Intercom incident
[AU Hosting] Errors when accessing some articles
Affected components
Update timeline
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Mobile Messenger (Operational) Webhooks (Operational) Outbound (Operational) Other (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Inbox (Operational) Phone (Operational) Tickets (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Reporting (Operational) REST API (Operational) Copilot (Operational) Apps and Integrations (Operational)
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