Intercom incident
[AU Hosting] Errors when accessing some articles
Intercom experienced a minor incident on March 10, 2026 affecting Fin AI Agent and Inbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 10, 2026, 04:50 PM UTC
Status: Resolved Between 16:50 - 17:01 UTC approx 25% of articles were failing to load and an error page was displayed on all help-centres. We rolled back a change which resolved the issue. Apologies for the disruption. Affected components Mobile Messenger (Operational) Webhooks (Operational) Outbound (Operational) Other (Operational) Web Messenger (Operational) Fin AI Agent (Operational) Inbox (Operational) Phone (Operational) Tickets (Operational) Omnichannel (Operational) Help Center (Operational) Knowledge Hub (Operational) Reporting (Operational) REST API (Operational) Copilot (Operational) Apps and Integrations (Operational)