Instaclustr incident

Postgres application logs not displayed in Console

Minor Resolved View vendor source →

Instaclustr experienced a minor incident on August 20, 2025 affecting Management Console, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 03:37 AM UTC
Resolved
Aug 25, 2025, 05:01 AM UTC
Duration
5d 1h
Detected by Pingoru
Aug 20, 2025, 03:37 AM UTC

Affected components

Management Console

Update timeline

  1. identified Aug 20, 2025, 03:37 AM UTC

    We are aware of an issue with Postgres application logs that is preventing them from appearing in the console. Our security audit logging remains operational and is monitored by our security operations team. We are currently working on the fix. No other cluster types are affected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email

  2. identified Aug 20, 2025, 04:23 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 25, 2025, 05:01 AM UTC

    This incident has been resolved