Instaclustr experienced a major incident on February 12, 2026 affecting Management Console and Cluster Management API, lasting 5h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2026, 01:47 AM UTC
We are currently experiencing issues with provisioning OpenSearch clusters on all providers through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- identified Feb 12, 2026, 02:46 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 12, 2026, 07:22 AM UTC
A fix has been deployed and the ability to provision OpenSearch clusters has been restored.