Instaclustr Outage History

We have identified the root cause and the team is currently working on a fix. Further updates will be provided as they become available.

Users of the Google Cloud Platform (GCP) Marketplace are currently unable to create new clusters via the management console, existing clusters and other cloud services (Amazon Web Services, Azure and Google Cloud) are unaffected. Users of GCP Marketplace can still use our Cluster Management API or Terraform provider to provision new clusters. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

We have identified further configurations that cannot be provisioned via the managed console, these are: - Provisioning Kafka with Tiered Storage is not possible (all cloud providers) - Provisioning OpenSearch with Searchable Snapshots on Google Cloud Platform is not possible - Provisioning OpenSearch with Cross-cluster Replication is not possible (all cloud providers) We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

We have identified an issue where some email notifications are displaying malformed messages. As a result, customers may receive email notifications that are not properly formatted, potentially affecting readability and the ability to understand the content. New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email ([email protected]) for assistance and we will provide a workaround.

We have identified the root cause and the team is currently working on a fix. Further updates will be provided as they become available.

We are currently investigating issues with the outbound email function in our Management Console. As a result, our system is experiencing delays in sending customer notifications via email. This includes account verification and password reset emails. Our team is actively investigating the issue and we apologise for any inconvenience caused. New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email ([email protected]) for assistance and we will provide a workaround.

We have identified the root cause of the issue and are currently testing a fix. We anticipate releasing the fix within the next few hours. Thank you for your patience and understanding as we work to resolve this matter. We will provide another update as soon as the fix is deployed. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

We are aware that some users may be experiencing issues sending emails to our support email ([email protected]) due to a problem with an upstream provider. Our team is currently investigating the problem and we apologise for any inconvenience caused. New and existing customer clusters are unaffected. Additional details will be provided as they become available. If you have an urgent matter, please create a ticket through support.instaclustr.com.

The issue has been identified and we're waiting on a fix being rolled out by our upstream provider.

We are currently experiencing service degradation and potential disruptions in the Azure Central US region. This incident is a result of an ongoing issue with the cloud provider's infrastructure. You will be unable to provision new clusters or nodes in Azure Central US region. All nodes in the Azure Central US region are unavailable. Node resize and replace, Monitoring API and Prometheus API for nodes in Azure Central US region are also affected. Individual impacted customers are being contacted via support tickets. Clusters in other Azure regions and cloud providers are unaffected. We are actively monitoring the situation and will provide additional details as they become available. Azure status is tracked at https://azure.status.microsoft/en-us/status/. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

We are currently experiencing issues with adding a data centre through the Cluster Management API and Management Console for Redis clusters that are hosted with GCP or Azure. Add data centre requests for Redis clusters will be accepted but the nodes for the new data centre will not reach running. We have identified a manual workaround for the issue, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]) to action this. Our team is actively working on resolving the underlying problem and we apologise for any inconvenience caused. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).